Overview
AltiContact Manager Administration Manual
1-11
1. Over
view
•
Personal Call Park and Pick Up
- users can park calls at one station
to be picked up at another station. Up to 50 calls may be parked at one
station simultaneously. Calls parked to a group are protected.
Only
group agents or the person who parked the call can pick it up. If the
user does not answer the call when it rings after the two-minute hold
time, the call will be put on hold again. If the call is still on hold after
two minutes, the system will ring the user again.
•
Power Failure Transfer
- upon loss of power, this feature allows the
first trunk and first extension on each Quantum board to be
automatically connected. Ensures emergency outside line access in
case of power failure.
Press “0” Option for Extension in Voice Mail
- allows a
caller to press “0” while listening to an extension’s greeting.
The “0” can be configured by the administrator to forward the
user to voice mail, operator, or other destinations.
•
Queue Announcement -
before a call is send to a group queue,
expected wait time and call position will be announced.
•
Queue Quit
(Configurable Exit Queue)
- a caller can press “#” or “0”
to leave a workgroup queue to transfer to group voice mail, IVR,
extension, another group, or an operator.
•
Return to IVR
- after leaving a voicemail message and pressing # to
send it, incoming trunk callers are prompted with the option to return
to IVR to try another path or person.
•
Single Call Waiting
- allows users to put an existing call on soft hold
and take a second call upon hearing a Call Waiting tone. The user can
then alternate between the two calls.
•
Station Log In/Log Out
- enables system users to move an extension
number from one station to another, or deactivate an extension on a
long-term basis.
•
System and Station Speed Dial
- allows programming of frequently
used telephone numbers for speed dialing. Up to 60 system speed
numbers can be programmed. Up to 20 station speed numbers can be
programmed for each extension. For easy programming, AltiWare
uses friendly voice prompts to guide extension users to program their
station speed dial numbers.
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Summary of Contents for AltiContact Manager Version 5.0A
Page 38: ...xxxvi AltiContact Manager Administration Manual...
Page 148: ...Stopping the AltiGen Switching Service 4 12 AltiContact Manager Administration Manual...
Page 182: ...Feature Profiles 5 34 AltiContact Manager Administration Manual...
Page 216: ...Configuring the Triton T1 E1 PRI Board 6 34 AltiContact Manager Administration Manual...
Page 314: ...Agent Logout Reason Codes 12 8 AltiContact Manager Administration Manual...
Page 322: ...13 8 AltiContact Manager Administration Manual...
Page 388: ...Setting Queue Management Options 15 24 AltiContact Manager Administration Manual...
Page 442: ...20 4 AltiContact Manager Administration Manual...
Page 446: ...Application Extension Setup 21 4 AltiContact Manager Administration Manual...
Page 510: ...About AltiReach Configuration 26 36 AltiContact Manager Administration Manual...
Page 518: ...Changing TAPI Configuration Parameters 27 8 AltiContact Manager Administration Manual...
Page 526: ...DINA Manager 28 8 AltiContact Manager Administration Manual...
Page 546: ...Technical Training B 6 AltiContact Manager Administration Manual...
Page 558: ...G 12 AltiContact Manager Administration Manual...
Page 576: ...Index I 18 AltiContact Manager Administration Manual...