Altigen AltiContact Manager Version 5.0A, Administration Manual

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Setting Call Handling Options
16-22 AltiContact Manager Administration Manual
Handling Busy Calls
You have several options for handling calls when the workgroup extension
is busy. If you do not enable busy call handling, the caller simply hears a
busy signal.
To enable the options, select the Enable Busy Call Handling check box,
then select from the following forwarding options:
• Group Queue— for workgroup numbers and extensions with Multiple
Call Waiting, discussed in the next subsection.
• Group Voice Mail
• IVR —use the drop-down list to select an IVR to which to route the
call. IVR settings are established in IVR Configuration on the Call
Center Management menu.
• Extension —select an extension number in the drop-down list. See “A
10-Hop Limit to Call Forwarding for Direct Calls” on page 16-23.
• Line Park —if configured, select a Line Park group (configured in
“Line Park Configuration” on page 19-1) from the drop-down list.
Forwarding All Calls
Call Forwarding is available for workgroups.
This is the Call Forwarding feature that is also accessible by the workgroup
extension user by dialing
#36 .
A One Hop Limit to Call Forwarding for a Transferred Call
There is a one hop limit to call forwarding when the call that is being passed
is a transferred call. For example, extension 100 receives a transferred call
and forwards this call to extension 101; extension 101 is set to forward all
calls to extension 102; extension 102 receives the call but CANNOT
forward this call to another extension.