Altigen AltiContact Manager Version 5.0A, Administration Manual

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Establishing Huntgroup Membership
15-6 AltiContact Manager Administration Manual
huntgroup , which provides for adding extensions to the selected
huntgroup .
2. If you select an extension from the Agent/Supervisor/Extension list
on the Extension Configuration General tab, then click the Group tab,
you open the Extension view of the Workgroup window , which
provides for assigning workgroups to the selected extension and for
setting wrap-up times.
This section discusses the first way first.
Important:
Regardless of which way you add extensions to huntgroups, the
order in which you add extensions can have consequences. For
example, one way of handling incoming huntgroup calls is to
always send the call to the first extension, if available, the
second if the first is not available, and so forth.
When you add an extension to a huntgroup, the extension is in
the “Logout” state. The huntgroup member must manually log
in.