Altigen AltiContact Manager Version 5.0A, Administration Manual

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Index
AltiContact Manager Administration Manual I-1
Index
Index
Symbols
#27 Station Login 1-25
Numerics
10 digit dialing area codes 5-18
A
About icon 4-4
access
restriction 1-22
system 4-10
access code 7-3
,
7-6
account code 1-6
ACD 1-28
call handling 16-25
ACM Administrator 1-25
installation 3-43
login 3-44
activity
configuration 5-28
adding a huntgroup 15-3
adding or changing hardware 3-44
address
AltiGen Communications,
Inc. 1-ii
IP 26-6
network 26-2
Admin Defined #, IP phone 18-4
administration
AltiContact Manager 5-1
remote 1-25
Adobe Acrobat PDF 3-1
advanced queue management 16-33
menu selection 16-35
queue overflow 16-36
Advanced Queue Management
application 1-12
advanced setup button 16-33
after hours handling for
workgroups 1-13
after hours scheduling 16-12
agent
logout reason codes 12-6
agent check box 14-7
agents auto logout 16-12
A-law 5-24
AlCM Administrator
login 3-44
allow call redirect/priority
change 16-33
Allow Supervisor to Monitor,
Barge-In, and Record Agent’s per-
sonal call check box
13-2
alternate mark inversion (AMI) 6-23
AltiAdmin 3-1
menus & windows 4-1
,
4-11
AltiBackup 3-1
AltiConsole 1-28 , 1-30 , G-1
AltiContact Manager
administration 5-1
call center features 1-6
characteristics 1-3
NT service 3-2
online registration 3-9
PBX features 1-6
platform selection 2-1
AltiGatekeeper
installation 9-13
AltiGen Communications
phone numbers 1-ii
AltiGen Communications, Inc.
address 1-ii
AltiGen IP phone configuration 18-1
AltiGen IP phone NAT support 9-30
AltiGen Switching Service 3-17
Alti-IP 600 1-32
AltiMail
making a call from 1-19
Alti-Mobile Extension
limitations 22-9
Alti-MSCRM 1-31
AltiPCM 1-29
AltiReach 1-29
call management 26-35
call view 1-20