Altigen AltiContact Manager Version 5.0A, Administration Manual

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Extension Configuration
AltiContact Manager Administration Manual 14-5
14
. Ext
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Conf
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To set the Personal Information:
Type in the User Name, Password, DID, Tenant Group, and optional
Description:
• First Name and Last Name of the extension user, each with a
maximum of 32 characters.
Note:
Only letters can be used for these fields. Inputting numbers or
symbols (such as “#”, “*”, “/”, “-” are blocked, so as not to
conflict with Dial by Name (#34) and other feature codes.
• Password for the extension user. The default is the system default
password set on the Number Plan tab of the System Configuration
window.
A valid password must be 4 to 8 digits (numbers or letters A-Z) in length
and cannot be the same as its extension number. Basic password patterns,
such as repeated digits (1111), consecutive digits strings (1234), or digits
that match the extension (Ext.
101 using 101 2, 9 101 , 101 01, etc.) are not
allowed. The letters map to numbers as follows:
• DID Number —each extension can be assigned a DID number. This
number does not have a fixed length, but the length must be long
enough (range 2–16) for the system to match the DID incoming call.
It is HIGHLY recommended to use the full 10 digit DID number, not
just the last few digits. This full number guarantees the system can
send the correct number as the Caller ID on PRI lines. With fewer
digits, the system sends the trunk’s
configured phone number as the
Caller ID. If the trunk number is not configured, the system main
number is sent.
Also, if more than 12 digits are assigned for the DID number, when
the extension makes an outbound call through PRI trunks, all the
digits will be sent to the target number. If the target number is not able
to display all the digits, it may show “Unknown Number” in the
Caller ID display.
Numbers Letters Numbers Letters
2 A, B, C, a, b, c 6 M, N, O, m, n, o
3 D, E, F, d, e, f 7 P, Q, R, S, p, q, r, s
4 G, H, I, g, h, i 8 T, U, V, t, u, v
5 J, K, L, j, k, l 9 W, X, Y, Z, w, x, y, z