2-8
AltiContact Manager Administration Manual
•
PCI Bus
Triton T1/PRI Board
The Triton T1/PRI telephony board, which supports either T1, E1 or PRI
through software configuration, has the following functional
characteristics:
•
MVIP Compatible
•
256 Port Non-Blocking Switch Matrix
•
Jumper-Free Configuration
•
PCI Bus
•
Tone detection for fax tone, modem tone and voice.
Triton Resource Board
The Triton Resource board enables call center supervisors to barge in or
silently monitor conversations. Up to two Resource Boards can be installed
in one system. Up to 12 simultaneous supervisor silent monitoring or
barge-in sessions are supported for each board.
The Triton Resource board has the following functional characteristics:
•
MVIP Compatible
•
Jumper-Free Configuration
•
12 ports for silent monitoring and barge-in
•
PCI Bus
LED Indicators
Green LED
Red LED
Status
OFF
OFF
No power
ON
OFF
Normal operation
OFF
ON
No signal
ON
Flashing
Faulty signal with frame
synchronization*
OFF
Flashing
Faulty signal without frame
synchronization
Alternating
Alternating
Frame slips in normal operation
*Faulty signals include the following: yellow alarm, bipolar violation, or frame error.
Summary of Contents for AltiContact Manager Version 5.0A
Page 38: ...xxxvi AltiContact Manager Administration Manual...
Page 148: ...Stopping the AltiGen Switching Service 4 12 AltiContact Manager Administration Manual...
Page 182: ...Feature Profiles 5 34 AltiContact Manager Administration Manual...
Page 216: ...Configuring the Triton T1 E1 PRI Board 6 34 AltiContact Manager Administration Manual...
Page 314: ...Agent Logout Reason Codes 12 8 AltiContact Manager Administration Manual...
Page 322: ...13 8 AltiContact Manager Administration Manual...
Page 388: ...Setting Queue Management Options 15 24 AltiContact Manager Administration Manual...
Page 442: ...20 4 AltiContact Manager Administration Manual...
Page 446: ...Application Extension Setup 21 4 AltiContact Manager Administration Manual...
Page 510: ...About AltiReach Configuration 26 36 AltiContact Manager Administration Manual...
Page 518: ...Changing TAPI Configuration Parameters 27 8 AltiContact Manager Administration Manual...
Page 526: ...DINA Manager 28 8 AltiContact Manager Administration Manual...
Page 546: ...Technical Training B 6 AltiContact Manager Administration Manual...
Page 558: ...G 12 AltiContact Manager Administration Manual...
Page 576: ...Index I 18 AltiContact Manager Administration Manual...