Running ACM Administrator
3-44
AltiContact Manager Administration Manual
To install ACM Administrator on a non-AltiServ PC for the first time:
1.
Insert the AltiContact Manager CD-ROM into the appropriate drive.
2.
Run
SETUP.EXE
from the
ACM Admin
folder.
3.
Follow the instructions on the window.
4.
To open ACM Administrator, refer to “Running ACM Administrator”
on page 3-44.
Running ACM Administrator
To run AltiContact Manager Administrator:
1.
Choose
Programs
from the Windows
Start
button and click on
ACM
Administrator
in the AltiContact Manager or ACM Admin folder.
2.
If you are opening
ACM Administrator
, enter the server name when
prompted. If you are logging into ACM Administrator at a remote site
to administer AltiContact Manager over the Internet, enter the
IP
address
(e.g. 100.100.100.100) of the AltiContact Manager system
when prompted for the server name. Multiple AltiContact Manager
systems can be managed at a single location with an ACM
Administrator open for each AltiContact Manager system.
3.
Login by Selecting the
Services
Login
or clicking the
Login
icon—the left-most icon in the Toolbar. The Login
Password window prompts you to enter the password and
click
OK
. The system default password is “
22222
.”
You should
change the system password as soon as possible to ensure system
security
. For more information, refer to “Logging in for the First
Time” on page 4-1.
Once you are logged in, you can configure the AltiContact Manager
system.
Shutting Down AltiContact Manager when
Changing or Adding Hardware
When you add or change hardware, follow these procedures to back up and
shut down the AltiContact Manager system. The best time to do this is
during off hours—the system should be idle.
Summary of Contents for AltiContact Manager Version 5.0A
Page 38: ...xxxvi AltiContact Manager Administration Manual...
Page 148: ...Stopping the AltiGen Switching Service 4 12 AltiContact Manager Administration Manual...
Page 182: ...Feature Profiles 5 34 AltiContact Manager Administration Manual...
Page 216: ...Configuring the Triton T1 E1 PRI Board 6 34 AltiContact Manager Administration Manual...
Page 314: ...Agent Logout Reason Codes 12 8 AltiContact Manager Administration Manual...
Page 322: ...13 8 AltiContact Manager Administration Manual...
Page 388: ...Setting Queue Management Options 15 24 AltiContact Manager Administration Manual...
Page 442: ...20 4 AltiContact Manager Administration Manual...
Page 446: ...Application Extension Setup 21 4 AltiContact Manager Administration Manual...
Page 510: ...About AltiReach Configuration 26 36 AltiContact Manager Administration Manual...
Page 518: ...Changing TAPI Configuration Parameters 27 8 AltiContact Manager Administration Manual...
Page 526: ...DINA Manager 28 8 AltiContact Manager Administration Manual...
Page 546: ...Technical Training B 6 AltiContact Manager Administration Manual...
Page 558: ...G 12 AltiContact Manager Administration Manual...
Page 576: ...Index I 18 AltiContact Manager Administration Manual...