Defining an IP Dialing Table
9-2
AltiContact Manager Administration Manual
The Location ID Digit Length can be set to None, 1, 2, or 3—a seemingly
simple choice. However simple it seems, though, it needs to be given some
thought before it is set. Location IDs are used system wide, and a
coordinated configuration is recommended. It is highly recommended to
use the same length for the location ID for all networked AltiContact
Manager systems. It may also be advantageous to use the same location IDs
at all locations. For example, if the location ID for the Chicago office is 12
when dialed from both San Francisco and New York, users who travel will
find it easier to work at multiple locations.
Use Caution Before Changing the Dialing Length
The dialing length can be changed without having to re-install or re-start
AltiContact Manager. However, if this number is changed, the location IDs
are all altered—so that it is advisable to keep the original length if it works
well.
If you increase the location ID length, the number 0 is added to the front of
the location IDs. For example, if you change the length from 2 to 3, location
IDs 02 and 27 will become 002 and 027 respectively.
If you decrease the number of digits in the location ID, the last digit is
dropped from location IDs. For example, Location ID 240 becomes 24.
There is an exception to this truncation method: if the leading digit is 0, it
is dropped. For example, 048 becomes 48.
Defining the IP Dialing Table
The
IP Dialing Table
tab is the default view for the
VoIP Configuration
window.
Summary of Contents for AltiContact Manager Version 5.0A
Page 38: ...xxxvi AltiContact Manager Administration Manual...
Page 148: ...Stopping the AltiGen Switching Service 4 12 AltiContact Manager Administration Manual...
Page 182: ...Feature Profiles 5 34 AltiContact Manager Administration Manual...
Page 216: ...Configuring the Triton T1 E1 PRI Board 6 34 AltiContact Manager Administration Manual...
Page 314: ...Agent Logout Reason Codes 12 8 AltiContact Manager Administration Manual...
Page 322: ...13 8 AltiContact Manager Administration Manual...
Page 388: ...Setting Queue Management Options 15 24 AltiContact Manager Administration Manual...
Page 442: ...20 4 AltiContact Manager Administration Manual...
Page 446: ...Application Extension Setup 21 4 AltiContact Manager Administration Manual...
Page 510: ...About AltiReach Configuration 26 36 AltiContact Manager Administration Manual...
Page 518: ...Changing TAPI Configuration Parameters 27 8 AltiContact Manager Administration Manual...
Page 526: ...DINA Manager 28 8 AltiContact Manager Administration Manual...
Page 546: ...Technical Training B 6 AltiContact Manager Administration Manual...
Page 558: ...G 12 AltiContact Manager Administration Manual...
Page 576: ...Index I 18 AltiContact Manager Administration Manual...