AltiContact Manager Administration Manual
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Overview
AltiContact Manager
™
is AltiGen’s new powerful turnkey, hardware/
software multi-channel IP Contact Center platform targeted at the formal
small to midsize contact center market of 10-500 agents. The product is
designed to provide contact centers with the essentials to service, respond
and track performance of contact professionals. Since AltiContact
Manager, or ACM, is IP-enabled and modular, call-centric businesses are
protected against growing out of their investment. ACM software’s easy to
use graphical user interface for business and contact center professionals is
designed to increase overall productivity.
With ACM, AltiGen has combined several separate compelling contact
center productivity applications into one integrated system to handle daily
voice, Internet, and email interactions. ACM is designed with an intuitive
easy to use graphical user interface for your current IT staff to easily
manage the system and reduce administrative costs. There is no need to
learn complicated command line interfaces or manage disparate systems.
Companies now can deploy a VoIP enabled contact center solution in days
versus months.
The basic AltiContact Manager software comprises:
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AltiContact Manager Platform
•
ACM Software
•
1 Agent seat
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1 AltiAgent Client session
•
1 AltiView session
•
Industrial Chassis Intel 2.0 GHz Pentium IV
•
Centralized administration with easy-to-use GUI
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Skills-based routing among 8 different call distribution choices
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Priority queuing
•
An integrated IP or traditional PBX with voicemail for both extensions
and voicemail
Summary of Contents for AltiContact Manager Version 5.0A
Page 38: ...xxxvi AltiContact Manager Administration Manual...
Page 148: ...Stopping the AltiGen Switching Service 4 12 AltiContact Manager Administration Manual...
Page 182: ...Feature Profiles 5 34 AltiContact Manager Administration Manual...
Page 216: ...Configuring the Triton T1 E1 PRI Board 6 34 AltiContact Manager Administration Manual...
Page 314: ...Agent Logout Reason Codes 12 8 AltiContact Manager Administration Manual...
Page 322: ...13 8 AltiContact Manager Administration Manual...
Page 388: ...Setting Queue Management Options 15 24 AltiContact Manager Administration Manual...
Page 442: ...20 4 AltiContact Manager Administration Manual...
Page 446: ...Application Extension Setup 21 4 AltiContact Manager Administration Manual...
Page 510: ...About AltiReach Configuration 26 36 AltiContact Manager Administration Manual...
Page 518: ...Changing TAPI Configuration Parameters 27 8 AltiContact Manager Administration Manual...
Page 526: ...DINA Manager 28 8 AltiContact Manager Administration Manual...
Page 546: ...Technical Training B 6 AltiContact Manager Administration Manual...
Page 558: ...G 12 AltiContact Manager Administration Manual...
Page 576: ...Index I 18 AltiContact Manager Administration Manual...