Altigen AltiContact Manager Version 5.0A, Administration Manual

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Key AltiContact Manager Characteristics
1-10 AltiContact Manager Administration Manual
to simulate a PBX office extension. An Alti-Mobile Extension has
most of the PBX system’s call control and call center features.
• Multiple Call Waiting with Personalized Greetings - a personal
queue that allows users to handle multiple incoming calls by letting
callers wait in queue until the user answers the call. This allows users
to transfer or park calls before answering the next call in queue. Users
may also record and use personalized
Initial and Subsequent
greetings to be played for callers in queue.
• Music or Message on Hold - when the system is connected to an
external audio source, this allows callers to hear music or pre-recorded
messages while waiting on hold.
• One Number Access - a feature that eliminates “telephone tag” by
forwarding important callers to predetermined numbers, according to
a designated schedule. Setup is available through the One Number
Access page of Extension Configuration and/or web-based AltiReach
and AltiView management.
ONA passwording is optional. The user
can press any key to pick up an ONA call. ONA Call Screening allows
a user to enable a call screening option to ONA, where a caller is
prompted to record a caller name to continue ONA.
• Operator Off-line - when this feature is enabled, all calls are directed
to the IVR. When the caller dials 0 and the operator is not available,
the call is routed to the operator mailbox.
• Out Call Routing Configuration - allows outgoing calls to be
directed to particular trunk routes, based on parameters assigned in
AltiAdmin, and supporting the new tenant tables.
• Outside Call Blocking - when this feature is enabled, access to
outside lines is temporarily disallowed.
• Overhead Paging - allows the use of voice paging over an internal
public address system.
• Overhead Paging by Trunk - allows the use of voice paging or
broadcasting through a trunk without checking call progress.