Altigen AltiContact Manager Version 5.0A, Administration Manual

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Work/Hunt Group Converter
28-2 AltiContact Manager Administration Manual
Figure 1. Work/Hunt Group Converter
The number of available agent licenses are displayed in the top right of the
window. Workgroups and huntgroups are listed on the left side of the
window, member agents and non-agents are listed on the right side.
The Work/Hunt Group Converter can be used to convert:
• Agent to Non-Agent - if an agent belongs to any workgroup, it cannot
be converted to non-agent. When an agent is converted to non-agent,
all workgroup-related parameters will be cleared, including wrap-up
time, inter-call delay, and outgoing workgroup number.
To convert, select the agent (indicated by YES in the Agent field) and
click the
Convert Agent button or double-click the agent.
• Non-Agent to Agent
To convert, select the non-agent (indicated by NO in the Agent field)
and click the
Convert Agent button or double-click the non-agent.
• Convert Workgroup to Huntgroup - when a workgroup is converted
to a huntgroup, its members are not changed, but the following
parameters are cleared, including: