Altigen AltiContact Manager Version 5.0A, Administration Manual

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Alti-Mobile Extensions
An Alti-Mobile Extension AltiGen’s IP-PBX extension features to remote
workers using cell phones or home phones via a trunk interface.
When configured, the property of trunk interface is changed to simulate an
extension. An AltiMobile Extension user will gain most of the system
routing, call control, voice mail, CTI, and call center features through
PSTN telephone network.
An Alti-Mobile Extension includes the following capabilities:
• Call Control: transfer, hold, park, call pickup, conference
• Call Handling: single/multiple call waiting and queuing, RNA routing,
account codes
• Paging through Audio Output/Trunk/Extension/IP
• AltiView/AltiAgent CTI client
• Conversation Recording (centralized or to extension’s voice mail)
• Workgroup agent with login/logout and ready/not-ready
• #82 – Dial tone mute
• Supervisor silent monitor and barge-in
An AltiGen IP-PBX’s extension/agent can be internal (on-premise) using
voice or data wiring, external over IP (WAN/VPN), cell phone, or PSTN
network, or an extension of other PBX via adjunct tie trunk or over PSTN
trunk simulated as MobileExt port. The extension can be dynamically
logged in using #27 from an internal, mobile, or IP device.
Alti-Mobile Extension Diagram
A simulated physical board (MobileExtAnalog) will be created if a Triton
analog trunk is configured as MobileTrunk. A simulated physical board
(MobileExtDigital) will be created if a Triton T1/PRI trunk is configured
as a MobileTrunk.