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DATASHEET

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Service Description  

Juniper Networks

®

 Juniper Care Plus has a menu of consulting services that can be tailored 

to meet your specific networking needs. These services maximize the effectiveness of your 
relationship with Juniper Networks, while optimizing your budget by allowing you to select 
from a series of offerings when your business requires them. These consulting services can 
be purchased with “consulting credits” that are accrued based on your installed base of 
Juniper products. Within the Juniper Care Plus Consulting Services, you can purchase any 
of the following service offerings:

•  Configuration Analysis and Change Review Service

•  Design Change Review Service

•  Feature Rollout and Change Review Service

•  Network Change Plan Review Service

•  Implementation Support Service

•  Product Issue Impact Review Service

•  Software Upgrade Recommendation and Review Service

•  Product Health Check Service

Service Eligibility and Ordering 

Each Juniper Care Plus Consulting Service will be delivered as defined in the Service 
Description Document (

www.juniper.net/support/guidelines.html

). Each is available 

only to Juniper Care Plus customers (you must have an active Juniper Care Plus service 
contract to be eligible for our Juniper Care Plus Consulting Services).

Consulting Services may be purchased directly through Juniper Networks or an authorized 
Juniper Partner. Each service may be purchased using consulting credits or with a 
purchase order. 

Product Overview

Today’s organizations are under 
constant pressure to meet dynamic 
market demands while increasing 
their return on investment. IT 
departments need to align and deliver 
on the organization’s objectives with 
limited budget and resources. Your IT 
infrastructure is the backbone of your 
success, therefore a high-performance 
network is required to meet your long-
term innovation and business goals. 
Juniper Care Plus Consulting Services 
provide the insight into your network 
required to maintain business agility. 
Our services are aimed at avoiding 
incidents and assuring your network 
is always at optimum readiness, able 
to evolve smoothly and effectively 
in response to the demands of your 
business.

JUNIPER CARE PlUS  
CONSUlTINg SERvICES   

Summary of Contents for CARE PLUS

Page 1: ...ed as defined in the Service Description Document www juniper net support guidelines html Each is available only to Juniper Care Plus customers you must have an active Juniper Care Plus service contract to be eligible for our Juniper Care Plus Consulting Services Consulting Services may be purchased directly through Juniper Networks or an authorized Juniper Partner Each service may be purchased us...

Page 2: ...d information and documentation are not provided For additional details please refer to the Service Description Document Note Recommendations provided in the Configuration Analysis and Change Review Service report are based on Juniper Networks best practices and do not include product issue defects analysis of the network Design Change Review Service Juniper Networks Design Change Review Service p...

Page 3: ...tware to the appropriate version Feature Rollout and Change Review Service deliverables are based on the network profile information provided by you or collected through Service Now and Service Insight The scope of this offering may vary and be restricted if the complete required information and documentation is not provided For additional details please refer to the Service Description Document N...

Page 4: ...one maintenance window maximum of up to five hours during any 24 hour period The service is limited to the Juniper Networks products and services purchased by the customer For additional details please refer to the Service Description Document Product Issue Impact Review Service Juniper Networks Product Issue Impact Review Service provides a detailed analysis of hardware and software defects found...

Page 5: ... information and documentation is not provided For additional details please refer to the Service Description Document Product Health Check Service Juniper Networks Product Health Check Service uses sampling data from targeted Juniper devices on your network to check key indicators of device health and utilization This helps determine if products are maintaining performance expectations based on J...

Page 6: ...ions from Juniper engineers who are not only networking experts but who understand Juniper s products better than anyone and who have taken the time to carefully understand your unique business requirements and network infrastructure Feature Rollout and Change Review Service Network feature rollout plan review and analysis Juniper engineers review your feature rollout plan discuss the details of t...

Page 7: ...work infrastructure Software Upgrade Recommendation and Review Service Software upgrade requirements assessment Juniper engineers review and assess current software hardware and feature requirements provided by you to determine the targeted software release Expert assessment that matches your business requirements to the features in Juniper production software releases Software release analysis Ju...

Page 8: ...6 4737 or 408 745 2000 Fax 408 745 2100 www juniper net Printed on recycled paper To purchase Juniper Networks solutions please contact your Juniper Networks representative at 1 866 298 6428 or authorized reseller Juniper Networks Services and Support Juniper Networks is the leader in performance enabling services and support which are designed to accelerate extend and optimize your high performan...

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