Xerox WorkCentre 5790 Series, Service Manual

Page: 609 / 1610

May 2013
2-577 Xerox® WorkCentre® 5790 Family
20E , 20F
Status Indicator RAPs
20E Fax Will Not Print RAP
Use this RAP to solve fax printing problems.
Initial Actions
WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to
GP 14 . Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
• Check the condition of the paper in all trays. Refer to IQ1 and GP 20 .
• Check that the paper trays are loaded with the appropriate paper sizes for printing the
Fax.
Procedure
• If the received fax has mixed size documents (example, the first prints are 8.5 x 11 and
then followed by 8.5 x 14 prints). Check in the ‘All Incomplete Jobs’ queue, the job will
print 8.5 x 11 pages without printing 8.5 x 14 pages and then the job will be deleted.
Perform the following:
In Tools menu, go to Fax setup and select:
– Receive Defaults.
– Receive Printing mode and change to Manual.
– In paper sizes, select correct page for each size to match the paper in the tray.
– Save and then change back to Auto. Save and Exit.
• If the User Interface is asking for a size paper that is not loaded in trays.
Perform the following:
In Tools menu, go to Fax setup and select:
– Receive Defaults.
– Receive Printing mode.
– Select manual, change small paper setting to None and Save.
NOTE: For small, long and large paper sizes select NONE if the corresponding
paper is not loaded in the paper trays.
– Change setting to Auto and Save.
20F Fax Tab Not Available RAP
Use this RAP to isolate the problem when the Fax tab is not available or greyed out.
Initial Actions
WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to
GP 14 . Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
• Switch off the machine, then switch on the machine, GP 14 .
• Check for the correct installation of the embedded fax option. Refer to the system admin-
istration guide CD1, for the install instruction. Follow the screen prompts.
Procedure
The Fax tab is displayed on the user interface screen.
Y
N
The fax installation was not completed.
Go to Tools / Options services / Embedded Fax. Select Enable and Save. Switch off the
machine and switch on the machine,
GP 14 . This will initiate the ‘Fax Install Wizard’ and
follow the prompts on the screen to complete the install of the Fax.
The Fax tab is displayed after installation.
Y
N
Check that the embedded fax PWB and the (W/O
TAG X-001 ) compact flash memory are
installed correctly. Perform the following:
1.
Switch off the machine, GP 14 .
2. (W/O TAG X-001 ) Remove, then install the compact flash card.
3. Check the following connections:
• Between the embedded fax PWB, PL 20.10 Item 4 and the riser PWB, PL 3.22
Item 1 .
• Between the single board controller PWB, PL 3.24 Item 3 and the riser PWB,
PL 3.22 Item 1 .
4. Switch on the machine, GP 14 .
The super fine tab is displayed.
Y
N
The Server Fax may be enabled.
Go to Tools / Optional Services / Embedded Fax and press enable Embedded Fax. This
will disable the Server Fax.
After installing embedded fax. The fax selection tab is greyed out and requesting a pass
code to enable the embedded fax (scan to E-mail fitted).
Y
N
The fax is installed correctly. Send a three page test fax to a known good fax machine.
Print a Protocol Report and check for errors.
Perform an AltBoot, GP 4 .
NOTE: Software should only be loaded on a working machine. Loading or reloading software
onto a machine (or fax card) that has a fault will not work.