May 2013
2-558
Xerox® WorkCentre® 5790 Family
16B
Status Indicator RAPs
Y
N
Perform an Altboot,
GP 4
.
The machine software is up to date.
Y
N
Upgrade the software,
GP 4
. The fault persists.
Y
N
Perform
SCP 6
Final Actions.
Perform the
Customers Settings Check
. Changes were made to the customers
settings.
Y
N
Escalate the fault to the system Administrator. If the customer does not have a
System Administrator, they should contact the Customer Support Centre or
request a Xerox analyst troubleshoot their network which will be subject to a
charge.
Retry the job. The job was successful.
Y
N
Escalate the fault to the system Administrator. If the customer does not have a
System Administrator, they should contact the Customer Support Centre or
request a Xerox analyst troubleshoot their network which will be subject to a
charge.
Perform
SCP 6
Final Actions.
Perform the
Customers Settings Check
. Changes were made to the customers set-
tings.
Y
N
Escalate the fault to the system Administrator. If the customer does not have a Sys-
tem Administrator, they should contact the Customer Support Centre or request a
Xerox analyst troubleshoot their network which will be subject to a charge.
Retry the job. The job was successful.
Y
N
Escalate the fault to the system Administrator. If the customer does not have a Sys-
tem Administrator, they should contact the Customer Support Centre or request a
Xerox analyst troubleshoot their network which will be subject to a charge.
Perform
SCP 6
Final Actions.
Ask the customer to ping the scan servers IP address or name.
NOTE: The scan server is the computer that the job is being sent. The scan servers IP address
or name is displayed on the confirmation report.
The customer can ping the scan server.
Y
N
Check the configuration report for default gateway IP address listed under TCP/IPv4 Set-
tings. A default gateway IP address is listed.
Y
N
Perform the
Customers Settings Check
. Changes were made to the customers
settings.
Y
N
Escalate the fault to the system Administrator. If the customer does not have a
System Administrator, they should contact the Customer Support Centre or
request a Xerox analyst troubleshoot their network which will be subject to a
charge.
Retry the job. The job was successful.
Y
N
Escalate the fault to the system Administrator. If the customer does not have a
System Administrator, they should contact the Customer Support Centre or
request a Xerox analyst troubleshoot their network which will be subject to a
charge.
Perform
SCP 6
Final Actions.
The customer can ping the default gateway IP address.
Y
N
Escalate the fault to the system Administrator. If the customer does not have a Sys-
tem Administrator, they should contact the Customer Support Centre or request a
Xerox analyst troubleshoot their network which will be subject to a charge.
Perform the
Customers Settings Check
. Changes were made to the customers set-
tings.
Y
N
Escalate the fault to the system Administrator. If the customer does not have a Sys-
tem Administrator, they should contact the Customer Support Centre or request a
Xerox analyst troubleshoot their network which will be subject to a charge.
Retry the job. The job was successful.
Y
N
Escalate the fault to the system Administrator. If the customer does not have a Sys-
tem Administrator, they should contact the Customer Support Centre or request a
Xerox analyst troubleshoot their network which will be subject to a charge.
Perform
SCP 6
Final Actions.
Perform the
Customers Settings Check
. Changes were made to the customers settings.
Y
N
Escalate the fault to the system Administrator. If the customer does not have a System
Administrator, they should contact the Customer Support Centre or request a Xerox ana-
lyst troubleshoot their network which will be subject to a charge.
Retry the job. The job was successful.
Y
N
Escalate the fault to the system Administrator. If the customer does not have a System
Administrator, they should contact the Customer Support Centre or request a Xerox ana-
lyst troubleshoot their network which will be subject to a charge.
Perform
SCP 6
Final Actions.
A
B
B
Summary of Contents for WorkCentre 5790 Series
Page 1: ...Xerox WorkCentre 5790 Family Service Manual 708P90298 May 2013 ...
Page 4: ...May 2013 ii Xerox WorkCentre 5790 Family Introduction ...
Page 20: ...May 2013 xviii Xerox WorkCentre 5790 Family Translation of Warnings Introduction ...
Page 22: ...May 2013 1 2 Xerox WorkCentre 5790 Family Service Call Procedures ...
Page 32: ...May 2013 1 12 Xerox WorkCentre 5790 Family SCP 7 Service Call Procedures ...
Page 53: ...May 2013 2 21 Xerox WorkCentre 5790 Family 01B Status Indicator RAPs Figure 1 3 3V Return ...
Page 54: ...May 2013 2 22 Xerox WorkCentre 5790 Family 01B Status Indicator RAPs Figure 2 3 3V Return ...
Page 56: ...May 2013 2 24 Xerox WorkCentre 5790 Family 01B Status Indicator RAPs Figure 3 5V Return ...
Page 57: ...May 2013 2 25 Xerox WorkCentre 5790 Family 01B Status Indicator RAPs Figure 4 5V Return ...
Page 59: ...May 2013 2 27 Xerox WorkCentre 5790 Family 01B Status Indicator RAPs Figure 5 12V Return ...
Page 61: ...May 2013 2 29 Xerox WorkCentre 5790 Family 01B Status Indicator RAPs Figure 6 24V Return ...
Page 62: ...May 2013 2 30 Xerox WorkCentre 5790 Family 01B Status Indicator RAPs Figure 7 24V Return ...
Page 63: ...May 2013 2 31 Xerox WorkCentre 5790 Family 01B Status Indicator RAPs Figure 8 24V Return ...
Page 95: ...May 2013 2 63 Xerox WorkCentre 5790 Family 01K Status Indicator RAPs Figure 2 Circuit diagram ...
Page 96: ...May 2013 2 64 Xerox WorkCentre 5790 Family 01K Status Indicator RAPs ...
Page 178: ...May 2013 2 146 Xerox WorkCentre 5790 Family 06 350 Status Indicator RAPs ...
Page 592: ...May 2013 2 560 Xerox WorkCentre 5790 Family 16B 16C Status Indicator RAPs ...
Page 596: ...May 2013 2 564 Xerox WorkCentre 5790 Family 19 409 Status Indicator RAPs ...
Page 698: ...May 2013 3 2 Xerox WorkCentre 5790 Family Image Quality ...
Page 736: ...May 2013 3 40 Xerox WorkCentre 5790 Family IQS 8 Image Quality ...
Page 742: ...May 2013 4 6 Xerox WorkCentre 5790 Family Repairs Adjustments ...
Page 772: ...May 2013 4 34 Xerox WorkCentre 5790 Family REP 3 4 Repairs Adjustments ...
Page 938: ...May 2013 4 200 Xerox WorkCentre 5790 Family REP 9 10 Repairs Adjustments ...
Page 994: ...May 2013 4 256 Xerox WorkCentre 5790 Family REP 11 17 110 Repairs Adjustments ...
Page 1014: ...May 2013 4 276 Xerox WorkCentre 5790 Family REP 11 15 120 Repairs Adjustments ...
Page 1166: ...May 2013 4 428 Xerox WorkCentre 5790 Family REP 14 20 Repairs Adjustments ...
Page 1168: ...May 2013 4 430 Xerox WorkCentre 5790 Family ADJ 3 1 ADJ 3 2 Repairs Adjustments ...
Page 1174: ...May 2013 4 436 Xerox WorkCentre 5790 Family ADJ 4 1 Repairs Adjustments ...
Page 1242: ...May 2013 4 504 Xerox WorkCentre 5790 Family ADJ 14 1 ADJ 14 2 Repairs Adjustments ...
Page 1386: ...May 2013 6 2 Xerox WorkCentre 5790 Family General Procedures Information ...
Page 1524: ...May 2013 6 140 Xerox WorkCentre 5790 Family Fax Tags General Procedures Information ...
Page 1526: ...May 2013 7 2 Xerox WorkCentre 5790 Family Wiring Data ...
Page 1554: ...May 2013 7 30 Xerox WorkCentre 5790 Family PJ Locations Wiring Data ...
Page 1604: ...May 2013 8 2 Xerox WorkCentre 5790 Family Accessories ...
Page 1606: ...May 2013 8 4 Xerox WorkCentre 5790 Family ACC 1 Accessories ...
Page 1610: ...XEROX EUROPE ...