May 2013
1-3
Xerox® WorkCentre® 5790 Family
SCP 1
Service Call Procedures
SCP 1 Initial Actions
Use the Service Call Procedures to find a problem with the machine.
Use the Initial Actions to collect the information on the machine performance.
Also refer to
SCP 7
Machine Features.
Initial Actions
•
Certain service procedures described within this service manual are unique to the 5790F
copier only machines. Refer to
GP 30
for details on how to identify a copier only config-
ured machine and their service procedures.
•
Switch off the machine, then switch on the machine,
GP 14
.
•
If the machine cannot be switched off, go to
03-374
Power Off Failure RAP.
NOTE: The May 2011 revision of the WC5790F service manual was specifically prepared
to support the launch of machine software version SMP 1, which contains a multitude of
fixes.
•
Ensure that the machine has the latest available machine software loaded before com-
mencing any diagnostic or repair procedures.
Procedure
WARNING
Switch off the electricity to the machine. Refer to
GP 14
. Disconnect the power lead from
the customer supply while preforming tasks that do not need electricity. Electricity can
cause death or injury. Moving parts can cause injury.
WARNING
Do not work in a confined space. 1m (39 inches) space is needed for safe working.
1.
Take note of problems, error messages or error codes. If necessary, refer to
Machine Sta-
tus
.
2.
Ask the operator to describe or demonstrate the problem.
3.
If the problem is the result of an incorrect action by the operator, refer the operator to the
user documentation.
4.
Check the steps that follow:
a.
The power lead is connected to the wall outlet and to the machine.
b.
The documents are not loaded in the DADH or on the document glass.
c.
The paper is loaded correctly.
d.
All paper trays are closed.
e.
All covers are closed or installed.
f.
If a telephone line cable is installed, make sure that the cable is connected between
the line socket and the wall jack.
g.
If a telephone line cable is installed, make sure that the customer telephone line is
functioning.
5.
Check the machine service log book for previous actions that are related to this call.
6.
If this service call is the first service call to this machine, go to
SCP 2
First Call Actions. If
this service call is not the first call, go to
SCP 3
Normal Call Actions.
Machine Status
To display a list of the last 6 fault codes on the UI, perform the steps that follow:
1.
Press the Machine Status key on the UI.
2.
Touch the Fault tab on the UI.
3.
Touch the All Faults button on the UI.
To print a fault history report of the last 40 fault codes, perform the steps that follow:
1.
Simultaneously press the * and Log in/out key on the UI.
2.
Use the numerical keypad to input the code 734040.
3.
Touch the enter tab on the UI.
NOTE: There will be a short delay of approximately 10 second before the fault history
report is printed.
To display the event log on the UI, perform the steps that follow:
1.
Press the Machine Status key on the UI.
2.
Touch the Fault tab on the UI.
3.
Touch the Event Log button on the UI.
To display the active messages on the UI, perform the steps that follow:
1.
Press the Machine Status key on the UI.
2.
Touch the Fault tab on the UI
3.
Touch the Active Messages button on the UI.
Summary of Contents for WorkCentre 5790 Series
Page 1: ...Xerox WorkCentre 5790 Family Service Manual 708P90298 May 2013 ...
Page 4: ...May 2013 ii Xerox WorkCentre 5790 Family Introduction ...
Page 20: ...May 2013 xviii Xerox WorkCentre 5790 Family Translation of Warnings Introduction ...
Page 22: ...May 2013 1 2 Xerox WorkCentre 5790 Family Service Call Procedures ...
Page 32: ...May 2013 1 12 Xerox WorkCentre 5790 Family SCP 7 Service Call Procedures ...
Page 53: ...May 2013 2 21 Xerox WorkCentre 5790 Family 01B Status Indicator RAPs Figure 1 3 3V Return ...
Page 54: ...May 2013 2 22 Xerox WorkCentre 5790 Family 01B Status Indicator RAPs Figure 2 3 3V Return ...
Page 56: ...May 2013 2 24 Xerox WorkCentre 5790 Family 01B Status Indicator RAPs Figure 3 5V Return ...
Page 57: ...May 2013 2 25 Xerox WorkCentre 5790 Family 01B Status Indicator RAPs Figure 4 5V Return ...
Page 59: ...May 2013 2 27 Xerox WorkCentre 5790 Family 01B Status Indicator RAPs Figure 5 12V Return ...
Page 61: ...May 2013 2 29 Xerox WorkCentre 5790 Family 01B Status Indicator RAPs Figure 6 24V Return ...
Page 62: ...May 2013 2 30 Xerox WorkCentre 5790 Family 01B Status Indicator RAPs Figure 7 24V Return ...
Page 63: ...May 2013 2 31 Xerox WorkCentre 5790 Family 01B Status Indicator RAPs Figure 8 24V Return ...
Page 95: ...May 2013 2 63 Xerox WorkCentre 5790 Family 01K Status Indicator RAPs Figure 2 Circuit diagram ...
Page 96: ...May 2013 2 64 Xerox WorkCentre 5790 Family 01K Status Indicator RAPs ...
Page 178: ...May 2013 2 146 Xerox WorkCentre 5790 Family 06 350 Status Indicator RAPs ...
Page 592: ...May 2013 2 560 Xerox WorkCentre 5790 Family 16B 16C Status Indicator RAPs ...
Page 596: ...May 2013 2 564 Xerox WorkCentre 5790 Family 19 409 Status Indicator RAPs ...
Page 698: ...May 2013 3 2 Xerox WorkCentre 5790 Family Image Quality ...
Page 736: ...May 2013 3 40 Xerox WorkCentre 5790 Family IQS 8 Image Quality ...
Page 742: ...May 2013 4 6 Xerox WorkCentre 5790 Family Repairs Adjustments ...
Page 772: ...May 2013 4 34 Xerox WorkCentre 5790 Family REP 3 4 Repairs Adjustments ...
Page 938: ...May 2013 4 200 Xerox WorkCentre 5790 Family REP 9 10 Repairs Adjustments ...
Page 994: ...May 2013 4 256 Xerox WorkCentre 5790 Family REP 11 17 110 Repairs Adjustments ...
Page 1014: ...May 2013 4 276 Xerox WorkCentre 5790 Family REP 11 15 120 Repairs Adjustments ...
Page 1166: ...May 2013 4 428 Xerox WorkCentre 5790 Family REP 14 20 Repairs Adjustments ...
Page 1168: ...May 2013 4 430 Xerox WorkCentre 5790 Family ADJ 3 1 ADJ 3 2 Repairs Adjustments ...
Page 1174: ...May 2013 4 436 Xerox WorkCentre 5790 Family ADJ 4 1 Repairs Adjustments ...
Page 1242: ...May 2013 4 504 Xerox WorkCentre 5790 Family ADJ 14 1 ADJ 14 2 Repairs Adjustments ...
Page 1386: ...May 2013 6 2 Xerox WorkCentre 5790 Family General Procedures Information ...
Page 1524: ...May 2013 6 140 Xerox WorkCentre 5790 Family Fax Tags General Procedures Information ...
Page 1526: ...May 2013 7 2 Xerox WorkCentre 5790 Family Wiring Data ...
Page 1554: ...May 2013 7 30 Xerox WorkCentre 5790 Family PJ Locations Wiring Data ...
Page 1604: ...May 2013 8 2 Xerox WorkCentre 5790 Family Accessories ...
Page 1606: ...May 2013 8 4 Xerox WorkCentre 5790 Family ACC 1 Accessories ...
Page 1610: ...XEROX EUROPE ...