Xerox WorkCentre 5790 Series, Service Manual

Page: 1458 / 1610

May 2013
6-74 Xerox® WorkCentre® 5790 Family
dC109
General Procedures/Information
dC109 Embedded Fax Protocol Report
Purpose
This procedure allows the CSE to print out the Protocol reports for both line 1 and line 2 if con-
figured. The protocol report contains the protocol information about the last fax transmission
whether it was a send or receive job. The protocol report contains the following:
• Date and time
• The last local ID and name of the transaction for line 1 or line 2.
• A firmware version listing for FPGA, application, boot code and hardware.
• The Job details with the job, line, Fax number, start time and duration. The results column
will show the speed of the communications to the remote machine and the connection
status. The EQM column will show the EQM value to determine the line quality.
• The communication summary with the time and a local and remote column. The local and
remote columns will display abbreviations refer to
Table 1 .
Procedure
1. Enter diagnostics, GP 1 .
2. Select Diagnostic Routines.
3. Select Fax dC Routines, select 109 Protocol Report.
4. Select Protocol Report Line 1 or Protocol Report Line 2 if configured for 2 lines, then
select, Print Report.
5. The Print Report button greys out until the job has been submitted. The Fax card builds
the protocol report job and places the job in the Fax NVM. This is the equivalent of an
active Fax job in the Fax card queue. The job does not print, it remains in the queue until
the Fax card exits diagnostics.
6. Exit Diagnostics, GP 1 .
7. The protocol report prints out.
Analyse the Protocol Report.
For an example of a send and a receive Fax protocol report, refer to Figure 1 or Figure 2 .
In Job Details:
• The results column also shows the line speed (i.e. 1440 bps).
The EQM column indicates the line quality (i.e. if the value is greater than 5xxx, then the
line quality is poor).
In Communications summary:
• The time column records the time at which each event occurs, from the start of the com-
munication.
• The local and remote column shows the G3 protocol command or response with a direc-
tion arrow. Refer to
Table 1 for the description of the abbreviations.
• The FCF column providing a Hex value of the data information contained in the G3 fac-
simile checking field.
• the FIF column providing a Hex value of the data information contained in the G3 facsim-
ile information field.
Identify the fault and refer to the appropriate RAP:
• If the Protocol Report is blank, go to RAP 20A Fax Entry.
• If the Protocol Report gives errors that show that the Fax is not able send a Fax, go to
RAP
20B Unable To Send A Fax.
• If the Protocol Report gives errors that show that it is unable to receive a Fax, go to RAP
20D Unable To Receive A Fax.
• If the EQM column in the Job details, gives a code of greater than 5xxx, go to RAP 20D
Unable To Receive A Fax.
Figure 1 Send Fax protocol report