May 2013
2-633
Xerox® WorkCentre® 5790 Family
OF4b
Status Indicator RAPs
Copying is being prevented
by the Access Control
device
03-559
Status 03-558 occurs and the
system contains non-held jobs
controlled by the Foreign Inter-
face
Perform
03-412
RAP
Current job exceeds tray
capacity, you will be
prompted to empty the tray
03-570
Job is too large for selected
output bin
None
Custom Services not avail-
able. Power Off then On
and Notify System Admin-
istrator
02-521
UI gets no response from EIP
service within 20 seconds
Switch off machine
and switch on
machine,
GP 14
.
Custom Services are not
responding. Try Powering
Off then On
17-565
Raised by the network control-
ler when EIP service is not
responding
Switch off the
machine then switch
on the machine,
GP
14
.
DADH fault. Please call for
assistance
03-542
Single board controller-DADH:
three times retry fail at 100 ms
cycle communication - no
response
Clear DADH of origi-
nals - use document
glass for copy or FAX.
Perform
05A
RAP
Data encryption / decryp-
tion is in progress.
17-580
Raised by the network control-
ler when disk encryption or
decryption has been requested
No action. Cleared by
the network controller
DHCP functions are not
available. Please notify
machine administrator
16-593
Network controller - DHCP
address resolution failed
Connectivity fix and
switch off the machine
then switch on the
machine,
GP 14
.
Document feeder is open
05-536
Open document handler
Close document han-
dler. Perform
05-300
RAP
Document feeder feed roll
has been replaced
05-539
DADH feed head CRU
replaced. Message automatic
0.5 s after setting
None
Document feeder is
unavailable
05-538
DADH not available. 03-322,
03-323, 03-324 or 14-320
raised
Perform
05-305
RAP,
03-320 to 03-324
RAP
and
14-320
RAP
Document feeder is
unavailable
05-542
DADH document transport
needs service
Perform
05A
RAP
Document is too short to be
scanned by the document
feeder, use the document
glass
05-560
Document too short for DADH,
use document glass. Fault 05-
310 raised
Remove document
from DADH during
jam clearance, Per-
form
05-310
RAP
Ethernet functions are not
available. Please notify
machine administrator
16-591
Network controller - Ethernet
TCP / IP port connectivity pro-
cess failed
Connectivity fix and
switch off the machine
then switch on the
machine,
GP 14
.
Table 1 Status messages A to F
UI Message
Status
Code
Reason for Message
Reference / Action
Empty chad bin
11-549
Hole punch chad bin is full and
needs emptying
Perform
11-364-110
RAP for 2K LCSS,
11N-171
for HVF
Ensure output module is
docked
11-500
Output module un-docked in
standby.
Dock the output mod-
ule. Perform
11-300-
110, 11-302-110, 11-
303-110
RAP for 2K
LCSS,
11-300-120,
11-302-120, 11-303-
120
for 1K LCSS,
11-
300-171, 11-302-171,
11-303-171
RAP for
HVF
Ensure network cables are
properly connected
16-544
Network controller detected
that the network cable is dis-
connected
Check the network
harness connections
Ensure waste toner bottle
is fitted and waste toner
door is closed
09-596
IOT detects waste bottle door
open.
Ensure the waste bot-
tle is installed and the
door is closed. Per-
form
09-380
RAP
Extensible services are not
responding. Try powering
off then on
17-565
Raised by the network control-
ler when EIP service is not
responding
Switch off the
machine then switch
on the machine,
GP
14
.
Fax card not supported
03-503
The Fax card capabilities
reported to the SIP are not suf-
ficient to function adequately in
the system, (e.g. sleep mode
not supported).
Perform
03-336
RAP
Fax job could not be sent at
this time, please try again.
20-545
Error with image processing -
fax command
User clears or times
out (7 seconds)
Fax service is unavailable
03-551
Single board controller-FAX:
communication error. Fault 03-
338 is raised.
Perform
03-338
RAP
FAX service unavailable
03-586
When the fault 03-401 or 03-
403 is raised.
Perform
20A
RAP
Fax service is unavailable
03-588
Basic Fax not detected or con-
firmed.
Perform
20A
RAP
Fax memory is low. Contact
your system administrator.
20-547
When fault 20-323 is raised
Perform
20-323, 20-
324
RAP
Finisher bin 0 full
11-570
Fifty additional prints have
been sent to bin 0 since 90%
full sensor made
Perform
11-130-110,
11-132-110
RAP for
2K LCSS,
11-130-
120, 11-132-120
RAP
for 1K LCSS,
11-130-
171, 11-132-171
RAP
for HVF
Table 1 Status messages A to F
UI Message
Status
Code
Reason for Message
Reference / Action
Summary of Contents for WorkCentre 5790 Series
Page 1: ...Xerox WorkCentre 5790 Family Service Manual 708P90298 May 2013 ...
Page 4: ...May 2013 ii Xerox WorkCentre 5790 Family Introduction ...
Page 20: ...May 2013 xviii Xerox WorkCentre 5790 Family Translation of Warnings Introduction ...
Page 22: ...May 2013 1 2 Xerox WorkCentre 5790 Family Service Call Procedures ...
Page 32: ...May 2013 1 12 Xerox WorkCentre 5790 Family SCP 7 Service Call Procedures ...
Page 53: ...May 2013 2 21 Xerox WorkCentre 5790 Family 01B Status Indicator RAPs Figure 1 3 3V Return ...
Page 54: ...May 2013 2 22 Xerox WorkCentre 5790 Family 01B Status Indicator RAPs Figure 2 3 3V Return ...
Page 56: ...May 2013 2 24 Xerox WorkCentre 5790 Family 01B Status Indicator RAPs Figure 3 5V Return ...
Page 57: ...May 2013 2 25 Xerox WorkCentre 5790 Family 01B Status Indicator RAPs Figure 4 5V Return ...
Page 59: ...May 2013 2 27 Xerox WorkCentre 5790 Family 01B Status Indicator RAPs Figure 5 12V Return ...
Page 61: ...May 2013 2 29 Xerox WorkCentre 5790 Family 01B Status Indicator RAPs Figure 6 24V Return ...
Page 62: ...May 2013 2 30 Xerox WorkCentre 5790 Family 01B Status Indicator RAPs Figure 7 24V Return ...
Page 63: ...May 2013 2 31 Xerox WorkCentre 5790 Family 01B Status Indicator RAPs Figure 8 24V Return ...
Page 95: ...May 2013 2 63 Xerox WorkCentre 5790 Family 01K Status Indicator RAPs Figure 2 Circuit diagram ...
Page 96: ...May 2013 2 64 Xerox WorkCentre 5790 Family 01K Status Indicator RAPs ...
Page 178: ...May 2013 2 146 Xerox WorkCentre 5790 Family 06 350 Status Indicator RAPs ...
Page 592: ...May 2013 2 560 Xerox WorkCentre 5790 Family 16B 16C Status Indicator RAPs ...
Page 596: ...May 2013 2 564 Xerox WorkCentre 5790 Family 19 409 Status Indicator RAPs ...
Page 698: ...May 2013 3 2 Xerox WorkCentre 5790 Family Image Quality ...
Page 736: ...May 2013 3 40 Xerox WorkCentre 5790 Family IQS 8 Image Quality ...
Page 742: ...May 2013 4 6 Xerox WorkCentre 5790 Family Repairs Adjustments ...
Page 772: ...May 2013 4 34 Xerox WorkCentre 5790 Family REP 3 4 Repairs Adjustments ...
Page 938: ...May 2013 4 200 Xerox WorkCentre 5790 Family REP 9 10 Repairs Adjustments ...
Page 994: ...May 2013 4 256 Xerox WorkCentre 5790 Family REP 11 17 110 Repairs Adjustments ...
Page 1014: ...May 2013 4 276 Xerox WorkCentre 5790 Family REP 11 15 120 Repairs Adjustments ...
Page 1166: ...May 2013 4 428 Xerox WorkCentre 5790 Family REP 14 20 Repairs Adjustments ...
Page 1168: ...May 2013 4 430 Xerox WorkCentre 5790 Family ADJ 3 1 ADJ 3 2 Repairs Adjustments ...
Page 1174: ...May 2013 4 436 Xerox WorkCentre 5790 Family ADJ 4 1 Repairs Adjustments ...
Page 1242: ...May 2013 4 504 Xerox WorkCentre 5790 Family ADJ 14 1 ADJ 14 2 Repairs Adjustments ...
Page 1386: ...May 2013 6 2 Xerox WorkCentre 5790 Family General Procedures Information ...
Page 1524: ...May 2013 6 140 Xerox WorkCentre 5790 Family Fax Tags General Procedures Information ...
Page 1526: ...May 2013 7 2 Xerox WorkCentre 5790 Family Wiring Data ...
Page 1554: ...May 2013 7 30 Xerox WorkCentre 5790 Family PJ Locations Wiring Data ...
Page 1604: ...May 2013 8 2 Xerox WorkCentre 5790 Family Accessories ...
Page 1606: ...May 2013 8 4 Xerox WorkCentre 5790 Family ACC 1 Accessories ...
Page 1610: ...XEROX EUROPE ...