May 2013
2-575
Xerox® WorkCentre® 5790 Family
20C
Status Indicator RAPs
20C Unable To Send A Fax To Some Machines RAP
Use this RAP to isolate components which contribute to a failure to send a Fax to some
machines.
Initial Actions
WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to
GP 14
. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
Go to the
20A
Fax Entry RAP and complete all of the initial actions.
Procedure
NOTE: Refer to the
Fax NVM Document
for the fax NVM values.
The correct number is being dialled to make the connection. The connection is made.
Y
N
The exchange is not processing the digits correctly, the machine needs longer pause
between digits.
•
Insert a pause (,) between the first and second digit of the dial string. In the Dialling
Options select Dialling Characters / Pause / Add Character / Save.
•
Change the setting at location 20-640 FaxDTMFInterdigitTime to 100.
Call the fax number from a known good telephone and listen for the answer fax tone. The Fax
tone is heard.
Y
N
Fax on remote end is not picking up or no Fax is connected. Advise customer to check the
machine at the remote end.
Enter
dC109
and print a Protocol Report. The Protocol Report shows RNR (Receive Not
Ready) is received from the remote Fax repeatedly until time out and DCN (Disconnect).
Check communication failure after V34-PH2 / V34-PH3 or DCS / TCF. The remote Fax
receives and prints the Fax.
Y
N
Compatibility problem with remote Fax.
•
Print a Protocol Report and check for communication errors.
•
Line quality too poor for Super G3 to function correctly. Possible mains interference
on line.
•
Disable V34 (Super G3). Reset the value at the following locations:
–
20-287 T30MaxSpeedL1Tx = 11 (14400).
–
20-288 T30MaxSpeed2Tx = 11 (14400).
(W/O
TAG X-001
) If mains noise, install and use line 2 instead of line 1.
•
(W/O
TAG X-001
) When sending to a PC fax or fax server that has an ISDN card,
need to customize the CEQ values. Set the value at location 20-832 and 20-833 to
0.
The Protocol Report shows MCF (Message Confirmation) is not sent by the remote Fax (last
page), only DCN (Disconnect). The failure report printed out but the remote fax prints mul-
tiple copies of the job or failed page.
Y
N
The Fax is working correctly. Send a three page test Fax to a known good Fax machine.
Print a Protocol Report and check for errors.
The machine will resend up to 10 times before printing the failure report.
Enter Tools / Fax Setups / Fax Transmission Defaults / Automatic Resend. Set Auto Resend
Attempts to 1 or 2.
Summary of Contents for WorkCentre 5790 Series
Page 1: ...Xerox WorkCentre 5790 Family Service Manual 708P90298 May 2013 ...
Page 4: ...May 2013 ii Xerox WorkCentre 5790 Family Introduction ...
Page 20: ...May 2013 xviii Xerox WorkCentre 5790 Family Translation of Warnings Introduction ...
Page 22: ...May 2013 1 2 Xerox WorkCentre 5790 Family Service Call Procedures ...
Page 32: ...May 2013 1 12 Xerox WorkCentre 5790 Family SCP 7 Service Call Procedures ...
Page 53: ...May 2013 2 21 Xerox WorkCentre 5790 Family 01B Status Indicator RAPs Figure 1 3 3V Return ...
Page 54: ...May 2013 2 22 Xerox WorkCentre 5790 Family 01B Status Indicator RAPs Figure 2 3 3V Return ...
Page 56: ...May 2013 2 24 Xerox WorkCentre 5790 Family 01B Status Indicator RAPs Figure 3 5V Return ...
Page 57: ...May 2013 2 25 Xerox WorkCentre 5790 Family 01B Status Indicator RAPs Figure 4 5V Return ...
Page 59: ...May 2013 2 27 Xerox WorkCentre 5790 Family 01B Status Indicator RAPs Figure 5 12V Return ...
Page 61: ...May 2013 2 29 Xerox WorkCentre 5790 Family 01B Status Indicator RAPs Figure 6 24V Return ...
Page 62: ...May 2013 2 30 Xerox WorkCentre 5790 Family 01B Status Indicator RAPs Figure 7 24V Return ...
Page 63: ...May 2013 2 31 Xerox WorkCentre 5790 Family 01B Status Indicator RAPs Figure 8 24V Return ...
Page 95: ...May 2013 2 63 Xerox WorkCentre 5790 Family 01K Status Indicator RAPs Figure 2 Circuit diagram ...
Page 96: ...May 2013 2 64 Xerox WorkCentre 5790 Family 01K Status Indicator RAPs ...
Page 178: ...May 2013 2 146 Xerox WorkCentre 5790 Family 06 350 Status Indicator RAPs ...
Page 592: ...May 2013 2 560 Xerox WorkCentre 5790 Family 16B 16C Status Indicator RAPs ...
Page 596: ...May 2013 2 564 Xerox WorkCentre 5790 Family 19 409 Status Indicator RAPs ...
Page 698: ...May 2013 3 2 Xerox WorkCentre 5790 Family Image Quality ...
Page 736: ...May 2013 3 40 Xerox WorkCentre 5790 Family IQS 8 Image Quality ...
Page 742: ...May 2013 4 6 Xerox WorkCentre 5790 Family Repairs Adjustments ...
Page 772: ...May 2013 4 34 Xerox WorkCentre 5790 Family REP 3 4 Repairs Adjustments ...
Page 938: ...May 2013 4 200 Xerox WorkCentre 5790 Family REP 9 10 Repairs Adjustments ...
Page 994: ...May 2013 4 256 Xerox WorkCentre 5790 Family REP 11 17 110 Repairs Adjustments ...
Page 1014: ...May 2013 4 276 Xerox WorkCentre 5790 Family REP 11 15 120 Repairs Adjustments ...
Page 1166: ...May 2013 4 428 Xerox WorkCentre 5790 Family REP 14 20 Repairs Adjustments ...
Page 1168: ...May 2013 4 430 Xerox WorkCentre 5790 Family ADJ 3 1 ADJ 3 2 Repairs Adjustments ...
Page 1174: ...May 2013 4 436 Xerox WorkCentre 5790 Family ADJ 4 1 Repairs Adjustments ...
Page 1242: ...May 2013 4 504 Xerox WorkCentre 5790 Family ADJ 14 1 ADJ 14 2 Repairs Adjustments ...
Page 1386: ...May 2013 6 2 Xerox WorkCentre 5790 Family General Procedures Information ...
Page 1524: ...May 2013 6 140 Xerox WorkCentre 5790 Family Fax Tags General Procedures Information ...
Page 1526: ...May 2013 7 2 Xerox WorkCentre 5790 Family Wiring Data ...
Page 1554: ...May 2013 7 30 Xerox WorkCentre 5790 Family PJ Locations Wiring Data ...
Page 1604: ...May 2013 8 2 Xerox WorkCentre 5790 Family Accessories ...
Page 1606: ...May 2013 8 4 Xerox WorkCentre 5790 Family ACC 1 Accessories ...
Page 1610: ...XEROX EUROPE ...