Xerox WorkCentre 5790 Series, Service Manual

Page: 696 / 1610

May 2013
2-664 Xerox® WorkCentre® 5790 Family
OF15
Status Indicator RAPs
• Disconnect the small power cord from the Secure Access Authentication Device. Check
there is +5V at the connector that plugs into the Secure Access Authentication Device. If
there is no +5V, install a new the power supply.
• There is a ‘Keyed’ switch on the end of the Secure Access Authentication Device. Obtain
the key from the customer. Insert the key into the ‘keyed’ switch and cycle the switch 1
quarter turn clockwise and then back to its start position. Observe the LEDs and listen for
an audible tone.
• If the LEDs on the Secure Access Authentication Device “Uplink” and “Downlink” Ethernet
ports do not cycle on and off as the controller goes through its boot-up process, or if the
audible tone is not heard. Install a new Secure Access Authentication Device.
NOTE: A new device will require the Secure Access Administrator to reconfigure the
server with the new MAC address of the new part. Be sure to inform the Secure Access
Administrator of the MAC address of the device being removed and the MAC address of
the new device
Card Reader Failure
The primary failure modes are power problems or failed hardware components. The symptom
of these failures can be detected by observing the LED on the Card Reader.
Table 1 .
• The Green LED on the Card Reader is On
• The Green LED on the Card Reader Flashes Rapidly
• The Red LED on the Card Reader is On
• The Red LED on Card Reader Flashes Slowly
• The Red LED on Card Reader Flashes Rapidly
• The Card Reader LED’s are not On or Blinking
The Green LED on the Card Reader is On
• This indicates an active Secure Access Session and the Card Read correctly corre-
sponds to a valid Secure Access Account.
• If the UI on the machine is locked, check with the customer for a second PIN number for
additional security. This PIN number will need to be entered via the soft keys on the UI.
• Ensure that the card corresponds to a valid Secure Access Account.
The Green LED on the Card Reader Flashes Rapidly
• This indicates a valid card swipe and in the process of authentication on the server.
• If the UI on the machine is locked, check with the customer for a second PIN number for
additional security. This PIN number will need to be entered via the soft keys on the UI.
• If the UI on the machine is locked and no secondary PIN is required. Check that the Xerox
Secure Access is installed correctly, and ask customer to check the configuration at the
server.
The Red LED on the Card Reader is On
• This indicates the Card Reader is in an idle state. If the red LED remains on, and the UI
remains locked after a card is swiped, re-orient the card and re-swipe.
• Try a known good card in the reader. If the other card is working on the problem Card
Reader. Ask customer to make sure the card corresponds to a valid Secure Access
Account.
• Try the card in a known good reader. If the card is working on a known good Card Reader,
it may be a problem with the Secure Access Authentication Device. Check to see is the
LEDs on the Secure Access Authentication Device are on.
The Red LED on Card Reader Flashes Slowly
• This indicates the reader is connected to the controller but the controller is not connected
to the server. Check the Ethernet green LED on the Authentication Device.
• If the Ethernet green LED on the Authentication Device is off, make sure the connectors
of the LAN connections are working properly. If the connections are working, this indi-
cates the network may not work properly. Ask customer to check with Network Adminis-
trator.
• If the Ethernet green LED on the Authentication Device is either on or flashing, contact
the Secure Access Administrator.
The Red LED on Card Reader Flashes Rapidly
• This indicates a valid card but does not correspond to a valid Secure Access Account at
the server, test with a known valid user’s card.
• If all cards react the same way, this indicates the Server Configuration may not be correct.
Ask customer to check the Server Configuration.
• If all the card react this way, this indicates the cards are not valid. Ask customer to check
the Server Configuration
The Card Reader LED’s are not On or Blinking
• Check to see is the Secure Access is correctly installed.
• If there is still no LED on the Card Reader, install a new the Card Reader.
NOTE: if there is another working Card Reader available, the readers can be changed
over to confirm failure.
• If the Card Reader is not functioning, the web page of the machine has a setting that will
enable UI keypad access. If the users know their card access number, they can use the
machine by manually entering their number. The process is as follows:
1. Go to the machine web page under properties and then security and check the box
that says “Allow local user interface initiation”.
2. Enable the keypad and test with valid credentials. This will validate the rest of the
secure access function.
3. Leave it in this mode until the new card reader can be installed.
Table 1 LED identification
When the LED on the
card reader is
Meaning
Red The authentication device is in idle mode; there is no active
session.
Green The authentication device is in ready mode; a session is active.
Slow flashing red The authentication device has no connection to the server.
Slow flashing green The authentication device is communicating to the server.
Fast flashing red Invalid card / password; access denied