May 2013
2-572
Xerox® WorkCentre® 5790 Family
20-710B, 20-711B, 20A
Status Indicator RAPs
20-710B, 20-711B Image Overwrite Error RAP (W/TAG X-001)
Initial Actions
WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to
GP 14
. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
•
Make sure that the correct RAP is used. To identify the correct RAP to use, go to the
20-
710, 20-711
Image Overwrite Error Entry RAP.
•
Make a backup of the phone book and the customer settings, using the NVM save and
restore tool on the PWS. Refer to Portable Work Station and Tools,
GP 5
.
Procedure
Switch off the machine, then switch on the machine,
GP 14
. The fault still occurs.
Y
N
Perform
SCP 6
Final Actions.
Clear the fax card NVM. Go to
dC132
, NVM Initialization. Select Embedded Fax NVM initialisa-
tion. Perform the routine, Reformat. The fault still occurs.
Y
N
Perform
SCP 6
Final Actions.
Perform an Altboot,
GP 4
. The fault still occurs.
Y
N
Perform
SCP 6
Final Actions.
Install new components as necessary:
•
Hard disk drive,
PL 3.22 Item 2
.
•
Embedded fax PWB,
PL 20.10 Item 4
.
•
Single board controller PWB,
PL 3.24 Item 3
.
20A Fax Entry RAP
Use this RAP to isolate components which contribute to Fax communications failure.
Initial Actions
WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to
GP 14
. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
•
Check that the telephone line cables are properly connected. Fax line 1 from the tele-
phone line outlet connects to line 1 socket on the machine. If fitted, fax line 2 from the
telephone line outlet connects to line 2 socket on the machine,
Figure 1
.
•
Use a hand set to dial remote number and listen to dial type, (tone / pulse)
•
(W/O
TAG X-001
machines only) Perform
20H
Embedded Fax PWB Voltage Checkout.
•
Check the ground connection on the embedded fax PWB. Go to the
01A
Ground Distribu-
tion RAP and refer to figure 16 and figure 17.
•
Check the Fault History. If the fault codes are
20-331, 20-339, 20-341
or
20-332, 20-340
,
then go to the appropriate RAP.
•
Check the Fax setup for any active feature that would inhibit the sending of a fax, such as:
Delayed start time, Local name and ID are set, Dialing type or junk fax prevention.
Enter Tools / Fax Setup and check the following:
–
Country setting
–
Line Selection
–
Line Configuration
–
Dial type setting, tone / pulse.
•
Enter
dC109
Embedded Fax Protocol Report and check for error codes.
•
Enter Tools / Fax Setups / Fax Reports. Print a Activity Report and check for error codes.
Procedure
The Fax tab is available
Y
N
Go to the
20F
Fax Tab Not Available RAP.
The machine will send a fax to all machines.
Y
N
The machine will send a fax to some machines.
Y
N
Go to the
20B
Unable To Send A Fax RAP.
Go to the
20C
Unable To Send A Fax To Some Machines RAP.
The machine will receive a fax from the remote machine.
Y
N
Go to
20D
Unable To Receive A Fax RAP.
The fax prints out.
Y
N
Go to the
20E
Fax Will Not Print RAP.
A
Summary of Contents for WorkCentre 5790 Series
Page 1: ...Xerox WorkCentre 5790 Family Service Manual 708P90298 May 2013 ...
Page 4: ...May 2013 ii Xerox WorkCentre 5790 Family Introduction ...
Page 20: ...May 2013 xviii Xerox WorkCentre 5790 Family Translation of Warnings Introduction ...
Page 22: ...May 2013 1 2 Xerox WorkCentre 5790 Family Service Call Procedures ...
Page 32: ...May 2013 1 12 Xerox WorkCentre 5790 Family SCP 7 Service Call Procedures ...
Page 53: ...May 2013 2 21 Xerox WorkCentre 5790 Family 01B Status Indicator RAPs Figure 1 3 3V Return ...
Page 54: ...May 2013 2 22 Xerox WorkCentre 5790 Family 01B Status Indicator RAPs Figure 2 3 3V Return ...
Page 56: ...May 2013 2 24 Xerox WorkCentre 5790 Family 01B Status Indicator RAPs Figure 3 5V Return ...
Page 57: ...May 2013 2 25 Xerox WorkCentre 5790 Family 01B Status Indicator RAPs Figure 4 5V Return ...
Page 59: ...May 2013 2 27 Xerox WorkCentre 5790 Family 01B Status Indicator RAPs Figure 5 12V Return ...
Page 61: ...May 2013 2 29 Xerox WorkCentre 5790 Family 01B Status Indicator RAPs Figure 6 24V Return ...
Page 62: ...May 2013 2 30 Xerox WorkCentre 5790 Family 01B Status Indicator RAPs Figure 7 24V Return ...
Page 63: ...May 2013 2 31 Xerox WorkCentre 5790 Family 01B Status Indicator RAPs Figure 8 24V Return ...
Page 95: ...May 2013 2 63 Xerox WorkCentre 5790 Family 01K Status Indicator RAPs Figure 2 Circuit diagram ...
Page 96: ...May 2013 2 64 Xerox WorkCentre 5790 Family 01K Status Indicator RAPs ...
Page 178: ...May 2013 2 146 Xerox WorkCentre 5790 Family 06 350 Status Indicator RAPs ...
Page 592: ...May 2013 2 560 Xerox WorkCentre 5790 Family 16B 16C Status Indicator RAPs ...
Page 596: ...May 2013 2 564 Xerox WorkCentre 5790 Family 19 409 Status Indicator RAPs ...
Page 698: ...May 2013 3 2 Xerox WorkCentre 5790 Family Image Quality ...
Page 736: ...May 2013 3 40 Xerox WorkCentre 5790 Family IQS 8 Image Quality ...
Page 742: ...May 2013 4 6 Xerox WorkCentre 5790 Family Repairs Adjustments ...
Page 772: ...May 2013 4 34 Xerox WorkCentre 5790 Family REP 3 4 Repairs Adjustments ...
Page 938: ...May 2013 4 200 Xerox WorkCentre 5790 Family REP 9 10 Repairs Adjustments ...
Page 994: ...May 2013 4 256 Xerox WorkCentre 5790 Family REP 11 17 110 Repairs Adjustments ...
Page 1014: ...May 2013 4 276 Xerox WorkCentre 5790 Family REP 11 15 120 Repairs Adjustments ...
Page 1166: ...May 2013 4 428 Xerox WorkCentre 5790 Family REP 14 20 Repairs Adjustments ...
Page 1168: ...May 2013 4 430 Xerox WorkCentre 5790 Family ADJ 3 1 ADJ 3 2 Repairs Adjustments ...
Page 1174: ...May 2013 4 436 Xerox WorkCentre 5790 Family ADJ 4 1 Repairs Adjustments ...
Page 1242: ...May 2013 4 504 Xerox WorkCentre 5790 Family ADJ 14 1 ADJ 14 2 Repairs Adjustments ...
Page 1386: ...May 2013 6 2 Xerox WorkCentre 5790 Family General Procedures Information ...
Page 1524: ...May 2013 6 140 Xerox WorkCentre 5790 Family Fax Tags General Procedures Information ...
Page 1526: ...May 2013 7 2 Xerox WorkCentre 5790 Family Wiring Data ...
Page 1554: ...May 2013 7 30 Xerox WorkCentre 5790 Family PJ Locations Wiring Data ...
Page 1604: ...May 2013 8 2 Xerox WorkCentre 5790 Family Accessories ...
Page 1606: ...May 2013 8 4 Xerox WorkCentre 5790 Family ACC 1 Accessories ...
Page 1610: ...XEROX EUROPE ...