May 2013
2-106
Xerox® WorkCentre® 5790 Family
03C, 03D
Status Indicator RAPs
03C Hard Disk Failure RAP
Use this RAP to determine failure of the hard dIsk drive.
Initial Actions
WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to
GP 14
. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
Perform the Boot Up Failure RAP
OF5
.
Procedure
1.
Switch off the machine
GP 14
.
2.
Go to
Wiring Diagram 4
, check the wiring between the hard disk drive, power distribution
PWB and single board controller PWB,
GP 7
.
3.
Repair the wiring or install a new harness where necessary.
4.
Check for +5V distribution, refer to the
01E
+5V Distribution RAP.
5.
Check for +12V distribution, refer to the
01F
+12V Distribution RAP.
6.
Perform the Forced AltBoot Software Loading Procedure
GP 4
.
7.
If necessary, install new components:
•
Hard disk drive,
PL 3.22 Item 2
.
•
Power distribution PWB,
PL 3.24 Item 5
.
•
Single board controller PWB,
PL 3.24 Item 3
.
03D Software Module Failure RAP
Use this RAP to determine failure of the software module.
Failure Symptoms
•
The machine may intermittently display the following re-occurring messages:
–
Scanner fault (but no scanner fault code in fault history)
–
Re-order but do not replace the fuser module (but no fuser fault code in fault history)
–
Local interface problem detected
–
Network controller unavailable
–
Network controller unavailable together with many of one or more of 03-300, 03-320,
03-330 and 03-340 fault codes in fault history
•
The machine displays a replace xerographic module message, even though the xero-
graphic module is new or fairly new and nowhere near the end of life total
•
After a new xerographic module has been installed, in machine status/supplies, the xero-
graphic module image count should be 0 and projected life should be 365 days. But
instead the projected life is 0 days, which triggers the replace xerographic module now /
no prints can be made until the xerographic module has been replaced message. In this
case, it not just the machine logic erroneously reporting end of life, the CRUM in the xero-
graphic module has been killed and will not function even if installed in a working
machine.
Procedure
The cause of all the failure symptoms is a defective software module, perform the following:
1.
Install a new software module,
PL 3.24 Item 8
.
2.
Install a new xerographic module,
PL 9.20 Item 2
(40 to 90 ppm)
PL 9.22 Item 2
(35 ppm).
Summary of Contents for WorkCentre 5790 Series
Page 1: ...Xerox WorkCentre 5790 Family Service Manual 708P90298 May 2013 ...
Page 4: ...May 2013 ii Xerox WorkCentre 5790 Family Introduction ...
Page 20: ...May 2013 xviii Xerox WorkCentre 5790 Family Translation of Warnings Introduction ...
Page 22: ...May 2013 1 2 Xerox WorkCentre 5790 Family Service Call Procedures ...
Page 32: ...May 2013 1 12 Xerox WorkCentre 5790 Family SCP 7 Service Call Procedures ...
Page 53: ...May 2013 2 21 Xerox WorkCentre 5790 Family 01B Status Indicator RAPs Figure 1 3 3V Return ...
Page 54: ...May 2013 2 22 Xerox WorkCentre 5790 Family 01B Status Indicator RAPs Figure 2 3 3V Return ...
Page 56: ...May 2013 2 24 Xerox WorkCentre 5790 Family 01B Status Indicator RAPs Figure 3 5V Return ...
Page 57: ...May 2013 2 25 Xerox WorkCentre 5790 Family 01B Status Indicator RAPs Figure 4 5V Return ...
Page 59: ...May 2013 2 27 Xerox WorkCentre 5790 Family 01B Status Indicator RAPs Figure 5 12V Return ...
Page 61: ...May 2013 2 29 Xerox WorkCentre 5790 Family 01B Status Indicator RAPs Figure 6 24V Return ...
Page 62: ...May 2013 2 30 Xerox WorkCentre 5790 Family 01B Status Indicator RAPs Figure 7 24V Return ...
Page 63: ...May 2013 2 31 Xerox WorkCentre 5790 Family 01B Status Indicator RAPs Figure 8 24V Return ...
Page 95: ...May 2013 2 63 Xerox WorkCentre 5790 Family 01K Status Indicator RAPs Figure 2 Circuit diagram ...
Page 96: ...May 2013 2 64 Xerox WorkCentre 5790 Family 01K Status Indicator RAPs ...
Page 178: ...May 2013 2 146 Xerox WorkCentre 5790 Family 06 350 Status Indicator RAPs ...
Page 592: ...May 2013 2 560 Xerox WorkCentre 5790 Family 16B 16C Status Indicator RAPs ...
Page 596: ...May 2013 2 564 Xerox WorkCentre 5790 Family 19 409 Status Indicator RAPs ...
Page 698: ...May 2013 3 2 Xerox WorkCentre 5790 Family Image Quality ...
Page 736: ...May 2013 3 40 Xerox WorkCentre 5790 Family IQS 8 Image Quality ...
Page 742: ...May 2013 4 6 Xerox WorkCentre 5790 Family Repairs Adjustments ...
Page 772: ...May 2013 4 34 Xerox WorkCentre 5790 Family REP 3 4 Repairs Adjustments ...
Page 938: ...May 2013 4 200 Xerox WorkCentre 5790 Family REP 9 10 Repairs Adjustments ...
Page 994: ...May 2013 4 256 Xerox WorkCentre 5790 Family REP 11 17 110 Repairs Adjustments ...
Page 1014: ...May 2013 4 276 Xerox WorkCentre 5790 Family REP 11 15 120 Repairs Adjustments ...
Page 1166: ...May 2013 4 428 Xerox WorkCentre 5790 Family REP 14 20 Repairs Adjustments ...
Page 1168: ...May 2013 4 430 Xerox WorkCentre 5790 Family ADJ 3 1 ADJ 3 2 Repairs Adjustments ...
Page 1174: ...May 2013 4 436 Xerox WorkCentre 5790 Family ADJ 4 1 Repairs Adjustments ...
Page 1242: ...May 2013 4 504 Xerox WorkCentre 5790 Family ADJ 14 1 ADJ 14 2 Repairs Adjustments ...
Page 1386: ...May 2013 6 2 Xerox WorkCentre 5790 Family General Procedures Information ...
Page 1524: ...May 2013 6 140 Xerox WorkCentre 5790 Family Fax Tags General Procedures Information ...
Page 1526: ...May 2013 7 2 Xerox WorkCentre 5790 Family Wiring Data ...
Page 1554: ...May 2013 7 30 Xerox WorkCentre 5790 Family PJ Locations Wiring Data ...
Page 1604: ...May 2013 8 2 Xerox WorkCentre 5790 Family Accessories ...
Page 1606: ...May 2013 8 4 Xerox WorkCentre 5790 Family ACC 1 Accessories ...
Page 1610: ...XEROX EUROPE ...