May 2013
2-89
Xerox® WorkCentre® 5790 Family
03-367, 03-371, 03-372
Status Indicator RAPs
03-367 S2X Data Transmission Failure RAP
03-367: The single board controller PWB does not receive the S2X ready line signal within 10
seconds of scan start.
Procedure
WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to
GP 14
. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
1.
Install a new single board controller PWB,
PL 3.24 Item 3
.
03-371, 03-372 Fuser and Xerographic CRUM
Communication Error RAP
03-371: The fuser CRUM communications have failed.
03-372: The xerographics CRUM communications have failed.
Initial Actions
WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to
GP 14
. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
•
Switch off the machine, then switch on the machine,
GP 14
.
•
Ensure the fuser module, (35-55 ppm),
PL 10.8 Item 1
or (65-90 ppm),
PL 10.10 Item 1
is
correctly installed.
•
Ensure the xerographic module,
PL 9.20 Item 2
is correctly installed.
•
Check the fault history file for other 03-XXX fault codes. If the 03-XXX fault codes occur
randomly, the cause may be due to electrical noise. Go to
OF10
intermittent Failure RAP.
Procedure
CAUTION
Remove the fuser and xerographic modules to prevent damage to the CRUMs when checking
for continuity.
1.
Ensure the P/Js on the IOT PWB,
PL 1.10 Item 2
and the main drive motor and PWB
assembly, (35-55 ppm)
PL 4.15 Item 6
or (65-90 ppm)
PL 4.10 Item 6
are correctly and
securely connected.
2.
Perform
OF7
IOT PWB Diagnostics RAP.
3.
Switch off the machine,
GP 14
. Go to
Flag 1
. Disconnect
P/J8
on the IOT PWB. Switch
on the machine,
GP 14
. Make a copy. Check the fault history for new occurrences of 03-
371 and 03-372 faults. If new occurrences are not listed, install a new IOT PWB,
PL 1.10
Item 2
.
4.
Go to
Flag 1
. Check the harness,
GP 7
and measure the voltages. As necessary, refer to:
•
01B
0V Distribution RAP.
•
01E
+5V Distribution RAP.
NOTE: PJ141 and PJ144 are in-line connectors on the rear panel, (refer to
Flag 2
and
Flag 3
). They are connected when the module is installed and are susceptible to damage.
Remove any torn paper / debris from the contacts.
5.
03-371 Only: Go to
Flag 2
. Check the harness. Remove any torn paper / debris from the
fuser CRUM connector, (35-55ppm)
PL 4.17 Item 12
or (65-90ppm)
PL 4.12 Item 12
.
Repair as necessary,
REP 1.2
.
6.
03-372 Only: Go to
Flag 3
. Check the harness. Remove any torn paper / debris from the
xerographic CRUM connector, (35-55ppm)
PL 4.17 Item 4
or (65-90)
PL 4.12 Item 4
.
Repair as necessary,
REP 1.2
.
7.
Install new components as necessary:
•
03-371 Only: Fuser connector assembly, (35-55 ppm)
PL 4.15 Item 9
or (65-90
ppm)
PL 4.10 Item 9
.
Summary of Contents for WorkCentre 5790 Series
Page 1: ...Xerox WorkCentre 5790 Family Service Manual 708P90298 May 2013 ...
Page 4: ...May 2013 ii Xerox WorkCentre 5790 Family Introduction ...
Page 20: ...May 2013 xviii Xerox WorkCentre 5790 Family Translation of Warnings Introduction ...
Page 22: ...May 2013 1 2 Xerox WorkCentre 5790 Family Service Call Procedures ...
Page 32: ...May 2013 1 12 Xerox WorkCentre 5790 Family SCP 7 Service Call Procedures ...
Page 53: ...May 2013 2 21 Xerox WorkCentre 5790 Family 01B Status Indicator RAPs Figure 1 3 3V Return ...
Page 54: ...May 2013 2 22 Xerox WorkCentre 5790 Family 01B Status Indicator RAPs Figure 2 3 3V Return ...
Page 56: ...May 2013 2 24 Xerox WorkCentre 5790 Family 01B Status Indicator RAPs Figure 3 5V Return ...
Page 57: ...May 2013 2 25 Xerox WorkCentre 5790 Family 01B Status Indicator RAPs Figure 4 5V Return ...
Page 59: ...May 2013 2 27 Xerox WorkCentre 5790 Family 01B Status Indicator RAPs Figure 5 12V Return ...
Page 61: ...May 2013 2 29 Xerox WorkCentre 5790 Family 01B Status Indicator RAPs Figure 6 24V Return ...
Page 62: ...May 2013 2 30 Xerox WorkCentre 5790 Family 01B Status Indicator RAPs Figure 7 24V Return ...
Page 63: ...May 2013 2 31 Xerox WorkCentre 5790 Family 01B Status Indicator RAPs Figure 8 24V Return ...
Page 95: ...May 2013 2 63 Xerox WorkCentre 5790 Family 01K Status Indicator RAPs Figure 2 Circuit diagram ...
Page 96: ...May 2013 2 64 Xerox WorkCentre 5790 Family 01K Status Indicator RAPs ...
Page 178: ...May 2013 2 146 Xerox WorkCentre 5790 Family 06 350 Status Indicator RAPs ...
Page 592: ...May 2013 2 560 Xerox WorkCentre 5790 Family 16B 16C Status Indicator RAPs ...
Page 596: ...May 2013 2 564 Xerox WorkCentre 5790 Family 19 409 Status Indicator RAPs ...
Page 698: ...May 2013 3 2 Xerox WorkCentre 5790 Family Image Quality ...
Page 736: ...May 2013 3 40 Xerox WorkCentre 5790 Family IQS 8 Image Quality ...
Page 742: ...May 2013 4 6 Xerox WorkCentre 5790 Family Repairs Adjustments ...
Page 772: ...May 2013 4 34 Xerox WorkCentre 5790 Family REP 3 4 Repairs Adjustments ...
Page 938: ...May 2013 4 200 Xerox WorkCentre 5790 Family REP 9 10 Repairs Adjustments ...
Page 994: ...May 2013 4 256 Xerox WorkCentre 5790 Family REP 11 17 110 Repairs Adjustments ...
Page 1014: ...May 2013 4 276 Xerox WorkCentre 5790 Family REP 11 15 120 Repairs Adjustments ...
Page 1166: ...May 2013 4 428 Xerox WorkCentre 5790 Family REP 14 20 Repairs Adjustments ...
Page 1168: ...May 2013 4 430 Xerox WorkCentre 5790 Family ADJ 3 1 ADJ 3 2 Repairs Adjustments ...
Page 1174: ...May 2013 4 436 Xerox WorkCentre 5790 Family ADJ 4 1 Repairs Adjustments ...
Page 1242: ...May 2013 4 504 Xerox WorkCentre 5790 Family ADJ 14 1 ADJ 14 2 Repairs Adjustments ...
Page 1386: ...May 2013 6 2 Xerox WorkCentre 5790 Family General Procedures Information ...
Page 1524: ...May 2013 6 140 Xerox WorkCentre 5790 Family Fax Tags General Procedures Information ...
Page 1526: ...May 2013 7 2 Xerox WorkCentre 5790 Family Wiring Data ...
Page 1554: ...May 2013 7 30 Xerox WorkCentre 5790 Family PJ Locations Wiring Data ...
Page 1604: ...May 2013 8 2 Xerox WorkCentre 5790 Family Accessories ...
Page 1606: ...May 2013 8 4 Xerox WorkCentre 5790 Family ACC 1 Accessories ...
Page 1610: ...XEROX EUROPE ...