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Print-Quality Troubleshooting
5-23
Horizontal Deletions
A deletion is an area of the print where the image is missing or extremely light.
Horizontal deletions extend across the page.
Initial Actions
■
Check that the paper supply is dry and meets specifications.
■
Inspect the paper path for items, such as staples, paper clips, and paper
scraps.
■
Check the installation of the Drum Cartridge.
■
Check that the Drum Cartridge ground contacts are clean.
■
Check the Transfer Roller for contamination or wear.
■
Check that rollers and other paper path components are clean and
unobstructed.
Horizontal Deletions Troubleshooting Reference
Applicable Parts
Example Print
■
Drum Cartridge
■
Transfer Roller
■
Laser Assembly
■
Fuser
■
Image Processor Board
■
Engine Logic Board
Horizontal Deletions Troubleshooting Procedure
Step
Actions and Questions
Yes
No
1
Check paper condition.
1. Load new, dry paper.
2. Print a Test Print.
Does the problem still occur?
Go to Step 2.
Problem solved.
2
Check the paper path.
Is the paper path clear?
Go to Step 3.
Remove obstacles or
contamination.
s5500-060
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