Fuji Xerox Phaser 5500, Service Manual

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Print-Quality Troubleshooting 5-19
Black Prints
A totally black output print. There is toner on the paper with no visible image.
Initial Actions
■
Inspect the paper path for items, such as staples, paper clips, and paper
scraps.
■
Check that the Drum Cartridge ground contacts are clean.
■
Check the installation of the Drum Cartridge.
■
Ensure the covers are in place and no outside light enters the printer.
Black Print Troubleshooting Reference
Applicable Parts Example Print
■
Drum Cartridge
■
High-Voltage Power
Supply
■
Image Processor Board
■
Engine Logic Board
Black Print Troubleshooting Procedures
Step Actions and Questions Yes No
1
Check the Print Engine.
Print a Test Print.
Is the Test Print Normal? Print a
Configuration
Page, Go to
Step 2. Go to Step 4.
2 Check Confirguration Page.
Print the Configuration Page.
Is the Configuration Page normal? Verfiy the
Customer’s print
job. Go to
Step 3. Go to Step 4.
s5500-058