Fuji Xerox Phaser 5500, Service Manual

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4-2 Phaser 5500 Printer Service Manual
Introduction
With the exclusion of POST RAM errors, the procedures in this chapter troubleshoot
problems that are not associated with an error code or Front Panel error message.
Network Problems
The Phaser 5500 printer maintains six logs in memory detailing network functions.
The logs contain TCP/IP, NetWare, and AppleTalk initialization events. The logs can
also be accessed remotely via CentreWare Internet Services.
The logs list events chronologically. The log is limited in length; when the log is full
the printer stops recording data to the log. The logs are stored on the Hard Drive so
only new data is stored each time the printer’s power is cycled.
There is a Connection Setup Page, Configuration Page, and a network reset available
for troubleshooting Network problems.
To Print an Event Log or Runtime Log:
1.
From the main menu, select the
Troubleshooting Menu
, then select
Network
Log Pages .
2. Highlight the appropriate menu item from the list and select the OK button.
3. The page should now print.
Operating System and Application Problems
More troubleshooting tips and information are available on the Xerox web site at:
www.xerox.com/office/support .
Macintosh Printing Problems
Image Never Prints
Printer acts as if it is receiving data, but will not print or returns to“Ready” mode
without printing. The most likely cause is a printer PostScript error.
1. Power cycle the printer and try printing again.
2. Make sure the correct Phaser 5500 printer is selected in the Chooser. Try again.
3. In the Chooser or print dialog, switch background printing off. Try again.