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Error Messages, Codes, and Procedures
3-123
Jam at F or G - F4-7n Top Tray Exit SNR ON
Paper does not reach the Stacker Upper Tray Exit Sensor on time.
Applicable Error Codes
Jam at F - F4-71 Top Tray Exit SNR ON Jam A
Jam at G - F4-73 Top Tray Exit SNR ON Jam B
Jam at G - F4-74 Top Tray Exit SNR ON Jam C
13
Test the Compile Tray No Paper Sensor.
Run the Service Diagnostics Compile Tray
No Paper Sensor test.
Does the sensor’s state change?
Replace the
Finisher Main
PWB
(page 3-248).
Go to Step 14.
14
Check the Compiler Harness connection.
Are P/J8359 and P/J8309 connected?
Go to Step 16.
Connect and go
to Step 15.
15
Print a Test Print.
Does the error still occur?
Go to Step 16.
Problem solved.
16
Check Compiler Harness continuity.
1. Disconnect P/J8359 and P/J8309.
2. Check for continuity at the following:
P/J8359-3 <=> P/J8309-1
P/J8359-2 <=> P/J8309-2
P/J8359-1 <=> P/J8309-3
Are these conductive?
Go to Step 17.
Repair the
Compiler
Harness.
17
Check for +5 V to the Compile Tray No
Paper Sensor.
Is there +5 V across J8309-3 <=> J8309-
1 on the Finisher Main PWB?
Go to Step 18.
Replace the
Finisher Main
PWB
(page 3-248).
18
Check the Compile Tray No Paper Sensor)
signal.
Does the voltage across P8309-2 <=>
P8309-1 on the Finisher Main PWB
change when the sensor actuator is
moved?
Replace the
Finisher Main
PWB
(page 3-248).
Replace the
Compile Tray No
Paper Sensor
(page 3-182).
Static Jam at H (No Paper Sensor) Troubleshooting Procedure (Continued)
Step
Actions and Questions
Yes
No
Summary of Contents for Phaser 5500
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