15 Problem Solving
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021-506
[Cause]
The SSL Certificate for the EP server is incorrect.
[Remedy] Switch off the machine power, make sure that the touch screen is blank, and then switch
on the machine power. If the error still is not resolved, contact our Customer Support
Center.
021-507
[Cause]
An error occurred while connecting to the EP system via the Internet.
[Remedy] Check the followings:
The login user of the EP proxy server
The password of the EP proxy server
If the error still is not resolved after checking the above settings, there may be a network
failure or the proxy server settings may be changed or failed. Consult your system
administrator.
If the network works normally but the error still is not resolved, contact our Customer
Support Center.
021-508
[Cause]
An error occurred while connecting to the EP system via the Internet.
[Remedy] Check the followings:
LAN cable connection
DNS server address setting
The default gateway setting
The subnet mask setting
If the error still is not resolved after checking the above settings, there may be a network
failure or the proxy server settings may be changed or failed. Consult your system
administrator.
If the network works normally but the error still is not resolved, contact our Customer
Support Center.
021-509
[Cause]
An error occurred while communicating with the EP server.
[Remedy] Switch off the machine power, make sure that the touch screen is blank, and then switch
on the machine power. If the error still is not resolved, contact our Customer Support
Center.
021-510
021-517
[Cause]
An error occurred while connecting to EP system via the Internet.
[Remedy] Switch off the machine power, make sure that the touch screen is blank, and then switch
on the machine power. Execute the operation again. If the error still is not resolved,
contact our Customer Support Center.
021-511
021-512
021-513
021-514
[Cause]
The machine has already been specified with the EP server.
[Remedy] Switch off the machine power, make sure that the touch screen is blank, and then switch
on the machine power. Execute the operation again. If the error still is not resolved,
contact our Customer Support Center.
021-515
021-516
[Cause]
The settings of the machine on the EP server are incorrect.
[Remedy] Switch off the machine power, make sure that the touch screen is blank, and then switch
on the machine power. Execute the operation again. If the error still is not resolved,
contact our Customer Support Center.
021-518
021-519
021-520
[Cause]
An error occurred while the machine is connected to the EP system via the Internet.
[Remedy] Wait for a while, and then execute the operation again. If the error still is not resolved,
contact our Customer Support Center.
Error Code
Cause and Remedy
Summary of Contents for ApeosPort-V C5580
Page 14: ...14 ...
Page 38: ...1 Before Using the Machine 38 Before Using the Machine 1 ...
Page 320: ...5 Tools 320 Tools 5 ...
Page 376: ...10 Using IP Fax SIP 376 Using IP Fax SIP 10 ...
Page 388: ...12 Using the Server Fax Service 388 Using the Server Fax Service 12 ...
Page 638: ...15 Problem Solving 638 Problem Solving 15 ...
Page 786: ...16 Appendix 786 Appendix 16 ...