Fuji Xerox ApeosPort-V C5580, Administrator'S Manual

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15 Problem Solving
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Trouble during Printing
This section describes how to resolve print problems.
Unable to Print
If you cannot print a document, identify the symptom in the following table to perform the
remedy.
Symptom Cause Remedy
Data remains in
the printer icon. The machine is not powered
on. Switch the main power and power on.
The network cable is
disconnected from the
computer. Connect the network cable to the computer.
The network cable is
disconnected from the
machine. Connect the network cable to the machine.
Refer to "Interface Cables" (P.21).
The print mode is [Off-line] on
the machine. Press the <Machine Status> button to check
the [Print Mode] on the [Machine Status]
screen. If [Print Mode] is set to [Off-line],
select [On-line].
An error occurred in the
machine. Check the error details and take an
appropriate action.
The IP address or SMB
network path is not correctly
set. Set the correct IP address or SMB network
path.
Refer to "Printer Environment Settings" (P.329).
The network between the
computer and machine is
abnormal. Check with your network administrator.
The port is not enabled. Enable the port.
Refer to "Port Settings" (P.201).
The hard disk space of the
machine is insufficient. Delete unnecessary data such as stored
documents (Charge Print, Private Charge
Print, and Secure Print) in folders to increase
free space.
The machine is connected to
multiple computers. Wait for a while, and then try printing again.
Nonsensical
characters
(symbols) are
printed in large
numbers. A printer driver provided by
other company is used. Use the appropriate printer driver. Check the
property screen of the printer driver to
confirm that your machine’s name is
displayed for the driver name on the
[Advanced] tab.