15 Problem Solving
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021-406
[Cause]
The SSL certificate of the external server is not correct.
[Remedy] Switch off the machine power, make sure that the touch screen is blank, and then switch
on the machine power. If the error still is not resolved, contact our Customer Support
Center.
021-407
[Cause]
Failed to authorize the proxy server while connecting to the EP system via the Internet.
(Receiving HTTP status code 407)
[Remedy] Check the followings:
The login user of the EP proxy server
The password of the EP proxy server
If the error still is not resolved after checking the above settings, there may be a network
failure or the proxy server settings may be changed or failed. Consult your system
administrator.
If the network works normally but the error still is not resolved, contact our Customer
Support Center.
021-408
[Cause]
A time out error occurred while connecting to the EP system via the Internet.
[Remedy] Check the followings:
LAN cable connection
DNS server address setting
The default gateway setting
The subnet mask setting
EP proxy server setting (For BB-Direct configuration)
If the error still is not resolved after checking the above settings, there may be a network
failure or the proxy server settings may be changed or failed. Consult your system
administrator.
If the network works normally but the error still is not resolved, contact our Customer
Support Center.
Also, when FQDN of the EP communication aggregate server is changed for the EP
communication aggregate server configuration, contact our Customer Support Center.
021-409
[Cause]
An error occurred in the machine.
[Remedy] Switch off the machine power, make sure that the touch screen is blank, and then switch
on the machine power. If the error still is not resolved, contact our Customer Support
Center.
021-410
021-411
[Cause]
A communication error occurred while connecting (acquiring the EP certificate) to CA
via the Internet.
[Remedy] Check the followings:
LAN cable connection
DNS server address setting
The default gateway setting
The subnet mask setting
EP proxy server setting (For BB-Direct configuration)
If the error still is not resolved after checking the above settings, there may be a network
failure or the proxy server settings may be changed or failed. Consult your system
administrator.
If the network works normally but the error still is not resolved, contact our Customer
Support Center.
Error Code
Cause and Remedy
Summary of Contents for ApeosPort-V C5580
Page 14: ...14 ...
Page 38: ...1 Before Using the Machine 38 Before Using the Machine 1 ...
Page 320: ...5 Tools 320 Tools 5 ...
Page 376: ...10 Using IP Fax SIP 376 Using IP Fax SIP 10 ...
Page 388: ...12 Using the Server Fax Service 388 Using the Server Fax Service 12 ...
Page 638: ...15 Problem Solving 638 Problem Solving 15 ...
Page 786: ...16 Appendix 786 Appendix 16 ...