Fuji Xerox ApeosPort-V C5580, Administrator'S Manual

Page: 525 / 797

Error Code
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021-360
021-361 [Cause] An error occurred.
[Remedy] Switch off the machine power, make sure that the touch screen is blank, and then switch
on the machine power. If the same message is displayed again, contact our Customer
Support Center.
021-401
[Cause] The number of authentication devices such as IC Card Reader (optional) connected
exceeds the setting value.
[Remedy] Disconnect the authentication device connected.
021-402 [Cause] The address of the proxy server name is incorrect.
[Remedy] Check the followings:

LAN cable connection

DNS server address setting

The default gateway setting

The subnet mask setting
If the error still is not resolved after checking the above settings, there may be a network
failure or the proxy server settings may be changed or failed. Consult your system
administrator.
If the network works normally but the error still is not resolved, contact our Customer
Support Center.
021-403 [Cause] Failed to resolve the address of the EP center of Fuji Xerox or EP communication
aggregate server.
[Remedy] Check the followings:

LAN cable connection

DNS server address setting

The default gateway setting

The subnet mask setting
If the error still is not resolved after checking the above settings, there may be a network
failure or the proxy server settings may be changed or failed. Consult your system
administrator.
If the network works normally but the error still is not resolved, contact our Customer
Support Center.
021-404 [Cause] Failed to connect the server or the proxy server. One of the probable cause is that the
power of these servers is switched off.
[Remedy] Check the followings:

LAN cable connection

DNS server address setting

The default gateway setting

The subnet mask setting

EP proxy server setting (For BB-Direct configuration)
If the error still is not resolved after checking the above settings, there may be a network
failure or the proxy server settings may be changed or failed. Consult your system
administrator.
If the network works normally but the error still is not resolved, contact our Customer
Support Center.
Also, when FQDN of the EP communication aggregate server is changed for the EP
communication aggregate server configuration, contact our Customer Support Center.
021-405 [Cause] An error occurred in the SSL communication with the external server.
[Remedy] Switch off the machine power, make sure that the touch screen is blank, and then switch
on the machine power. If the error still is not resolved, contact our Customer Support
Center.
Error Code Cause and Remedy