Fuji Xerox ApeosPort-V C5580, Administrator'S Manual

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15 Problem Solving
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018-752 [Cause] An LDAP server protocol error occurred as a result of the Address Book operation. The
server returned RFC2251 Result Message No "52" (unavailable) for Address Book query.
[Remedy] The LDAP server has a service problem. Retry after waiting for a while. If the error still is
not resolved, consult your network administrator.
018-753
[Cause] An LDAP server protocol error occurred as a result of the Address Book operation. The
server returned RFC2251 Result Message No "53" (unwilling to perform) for Address
Book query.
[Remedy] The LDAP server has a service problem. Retry after waiting for a while. If the error still is
not resolved, consult your network administrator.
018-754 [Cause] An LDAP server protocol error occurred as a result of the Address Book operation. The
server returned RFC2251 Result Message No "54" (loop detected) for Address Book
query.
[Remedy] The LDAP server has a service problem. Have your network administrator confirm the
operational status of the service on the LDAP server.
018-755
[Cause] The SMB server specified as the destination does not respond to the machine while
transferring data using SMB of the Scan to PC service.
[Remedy] Confirm the file Sharing service (communicating via port 139 (TCP), and port 445 (TCP))
is authorized for the transferring destination server, router between the machine and
server, and virus security software or firewall software on the forwarding destination
server.
018-756 [Cause] A response from the server are not received within the specified time while transferring
data using SMB of the Scan to PC service.
[Remedy] When the transferring destination server belongs to the ActiveDirectory domain, check
whether the communication between the destination server and domain controller is
delayed or not by accessing the destination server from the PC client. If it takes time,
consult your System Administrator.
018-757 [Cause] Failed to name resolution of the SMB server specified as destination to transfer data
using SMB of the Scan to PC service.
[Remedy] Take one of the following measures.

Confirm the DNS server address is correctly set.

If the connection with the DNS server is appropriate, confirm the transferring
destination server name is registered to the DNS server.
018-758 [Cause] The save location or file name of a scanned image has a problem while transferring
data using SMB of the Scan to PC service. Probable cause is that the specified save
location does not exist on the server.
[Remedy] Take one of the following measures.
 Check whether the save location is correct.

Check whether the specified folder name can be used in the SMB server.
018-759 [Cause] Invalid characters are used for the save location or file name of a scanned image while
transferring data using SMB of the Scan to PC service.
[Remedy] Check the followings for the save location or file name of a scanned image set to the
machine.

Confirm the save location name does not include the following 10 invalid characters:“
/ : | < > ; , * ?.

Confirm the file name does not include the following 11 invalid characters: “ / : | < > ;
, * ? \.

Confirm there is no space in the head and end of a string of characters.

Confirm there is no period in the head and end of a string of characters.
Error Code Cause and Remedy