Fuji Xerox ApeosPort-V C5580, Administrator'S Manual

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15 Problem Solving
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027-548 [Cause] SMB protocol error. An invalid character has been detected in the specified user name.
[Remedy] Have your network administrator set the user name on the server authorized characters.
To confirm the user name on the server, execute the following procedures:
1)Select [Start] > [Programs] > [Administrative Tools] > [Active Directory Users and
Computers] on the Active Directory domain controller where the user information is
set.
2)Select [Active Directory Users and Computers] > [Server] > [Domains] > [Users] from
the left side frame of the [Active Directory Users and Computers] window, to display
the user information.
3)Right-click the target user from the right side frame of the [Active Directory Domains
and Trusts] window to select [Properties].
4)Select the [Account] tab in the [User Properties] window, and confirm the user name
of [User Log On Name (Prior to Windows 2000)].
027-549 [Cause] SMB protocol error
[Remedy] Execute the operation again. If the error still is not resolved, contact our Customer
Support Center.
027-564 [Cause] SMB protocol error. The SMB server was not found.
[Remedy] Check whether the connection between the authentication server and the machine has
been established via a network.
For example, confirm the following conditions:

Network cable connection

TCP/IP settings

Connection via Port 137 (UDP), Port 138 (UDP), and Port 139 (TCP)
027-565
[Cause] SMB protocol error
[Remedy] Execute the operation again. If the error still is not resolved, contact our Customer
Support Center.
027-566 [Cause] SMB protocol error. SMB (TCP/IP) is not active.
[Remedy] Enter the System Administration mode, and select [Tools] > [Connectivity & Network
Setup] > [Port Settings]. On this screen, confirm [SMB Client] is set to [Enabled].
027-569
[Cause] The SMB (TCP/IP) port is not activated.
[Remedy] Enter the System Administration mode, and select [Tools] > [Connectivity & Network
Setup] > [Port Settings]. On this screen, confirm [SMB Client] is set to [Enabled].
027-572
027-573
027-574
027-576
027-578 [Cause] SMB protocol error
[Remedy] Execute the operation again. If the error still is not resolved, contact our Customer
Support Center.
027-584 [Cause] SMB protocol error. The SMB server is in shared security mode.
[Remedy] The SMB server may be set on Windows 95, Windows 98, or Windows Me OS. Set the
SMB server on an OS other than Windows 95, Windows 98, or Windows Me OS.
027-585
[Cause] SMB protocol error. Login is disabled at this time.
[Remedy] Confirm the period login permitted with your system administrator.
027-586 [Cause] SMB protocol error. The password has expired.
[Remedy] Obtain a valid password from your system administrator.
Error Code Cause and Remedy