Fuji Xerox ApeosPort-V C5580, Administrator'S Manual

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15 Problem Solving
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016-781 [Cause] Probable causes are as follows:
1)The mail server cannot be found during e-mail sending (TCP/IP session establishment
failed).
2)The machine received an SMTP server error from the mail server during e-mail
sending.
[Remedy] 1)Take one of the following measures:
- Check whether the network cables are plugged in securely.
- Check whether the IP address of the SMTP server when an IP address is used for
server specification.
2)Enter the host name of the machine using ASCII characters.
Available ASCII characters are follows:
- alphabets
- numerals
Check whether or not ASCII characters are used in [Tools] > [System Settings] >
[Connectivity & Network Setup] > [Machine's E-mail Address/Host Name].
016-786 [Cause] When using the Scan feature, the machine could not write the file to the hard disk.
[Remedy] Take one of the following measures:

Switch off the machine power, make sure that the touch screen is blank, and then
switch on the machine power.

Load paper on the paper tray as necessary.

If the error occurs when sending an e-mail, take one of the following measures:
- Lower the resolution.
- Reduce the size.
- Reduce the number of pages, and divide the job into several e-mails to send.
- Send the job by setting [Color Scanning] to [Black & White].
016-788
[Cause] Failed to retrieve a file from the Web browser.
[Remedy] Take one of the following measures, and then execute the operation again:

Reload the browser page.

Restart the browser.

Switch off the machine power, make sure that the touch screen is blank, and then
switch on the machine power.
016-790 [Cause] Unable to send an e-mail with Split Send because of exceeding the maximum number
of splits allowed.
[Remedy] Take one of the following measures:

Reduce the file size for [Quality/File Size].

Increase the value for [Maximum Split Count].
For more information on [Quality/File Size], refer to "5 Scan" > "E-mail Options/Filing Options" > "Quality/File Size
(Specifying an Image Compression Ratio When Scanning)" in the User Guide.
For more information on [Maximum Split Count], refer to "Maximum Split Count" (P.263).
016-792 [Cause] Failed to acquire the specified job history when printing a Job Report.
[Remedy] The specified job history does not exist.
016-794 [Cause] Media is not inserted correctly.
[Remedy] Check whether the media is inserted correctly.
016-795
016-796
016-797
[Cause] An error occurred when reading the data on the media.
[Remedy] On a computer, confirm the content recorded on the media.
Error Code Cause and Remedy