ii MAXCS ACC 6.7 Administration Manual
Call Log View Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Workgroup View Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Current Resource Statistics Window. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Assigning Seat-Based Client Licenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Stopping the AltiGen Switching Service . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Programs Available from the Windows Start Menu . . . . . . . . . . . . . . . . . . . . 40
C
HAPTER
4
System Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Setting General Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Setting a System Number Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Setting Business Hours . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Routing Calls on Holidays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Configuring System Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Defining System Call Restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Blocking Calls to Area Codes from All Extensions . . . . . . . . . . . . . . . . . . . . 57
Setting Unrestricted Area Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Locking Attacked Extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Blocking All Outgoing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Enabling Hop Off for Tie Trunks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Setting 10-Digit Dialing Area Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Creating Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Adding and Deleting Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Setting up Call Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Internal Database Configuration (Internal Log Service) . . . . . . . . . . . . . . . 60
External (Remote) Logging of Call Data . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Exporting Through a Local Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Country-Relevant Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Setting Toll Call Prefixes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Setting Emergency Numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Dialing Plan Rules for Non-North American Country . . . . . . . . . . . . . . . . . . 62
Audio Peripheral Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Configuring Music On Hold and Recorded Announcements . . . . . . . . . . . . . 64
Setting Greeting and Update Prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Configuring Overhead Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Activity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Feature Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Limitation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
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HAPTER
5
Media Server and Gateway Management . . . . . . . . . . . . . . . . . . . . 69
Managing Gateways . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Setting Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Adding and Attaching a Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Detaching and Deleting a Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Changing Gateway ID and Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Media Server/Gateway Configuration Tool . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Configuring the Applications Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Summary of Contents for ACC 6.7
Page 16: ...2 MAXCS ACC 6 7 Administration Manual ...
Page 44: ...Chapter 2 System Requirements and Installation 30 MAXCS ACC 6 7 Administration Manual ...
Page 56: ...Chapter 3 Getting Around MaxAdministrator 42 MAXCS ACC 6 7 Administration Manual ...
Page 98: ...Chapter 6 Voice Mail Configuration 84 MAXCS ACC 6 7 Administration Manual ...
Page 108: ...Chapter 7 Auto Attendant Configuration 94 MAXCS ACC 6 7 Administration Manual ...
Page 124: ...Chapter 9 Call Recording Configuration 110 MAXCS ACC 6 7 Administration Manual ...
Page 128: ...Chapter 10 Application Extension Configuration 114 MAXCS ACC 6 7 Administration Manual ...
Page 180: ...Chapter 12 Trunk Configuration 166 MAXCS ACC 6 7 Administration Manual ...
Page 186: ...Chapter 13 In Call Routing Configuration 172 MAXCS ACC 6 7 Administration Manual ...
Page 234: ...Chapter 16 Setting Up IP Extensions 220 MAXCS ACC 6 7 Administration Manual ...
Page 246: ...Chapter 17 AltiGen IP Phone Configuration 232 MAXCS ACC 6 7 Administration Manual ...
Page 256: ...Chapter 18 Mobile Extension Configuration 242 MAXCS ACC 6 7 Administration Manual ...
Page 270: ...Chapter 19 Hunt Group Configuration 256 MAXCS ACC 6 7 Administration Manual ...
Page 274: ...Chapter 20 Paging Group Configuration 260 MAXCS ACC 6 7 Administration Manual ...
Page 370: ...Chapter 26 Redundancy Configuration 356 MAXCS ACC 6 7 Administration Manual ...
Page 404: ...Chapter 29 TAPI Integration 390 MAXCS ACC 6 7 Administration Manual ...
Page 426: ...Chapter 30 Tools and Applications 412 MAXCS ACC 6 7 Administration Manual ...
Page 448: ...434 MAXCS ACC 6 7 Administration Manual ...