Chapter 7: Auto Attendant Configuration
86
MAXCS ACC 6.7 Administration Manual
record custom phrases, use pre-recorded phrases and use professionally recorded
phrases.
Example: AA Planning
Adding Auto Attendants
The first 16 AAs are provided with the menus blank. You can edit these as described in
“Configuring Auto Attendants” on page 87. You don’t need to add a new AA if you’re
going to use 16 or fewer.
Auto Attendant ID:
100, Phrase 10
Main Menu for XYZ Office
Digit
Meaning
Action
1
Reserved
for
Extensions
(no
prompts)
Collect
Extension
2
Collect
Extension
3
Collect
Extension
4
Express
Support
Expand Tree
(No. 110)
5
Sales
Expand Tree
(No. 120)
6
Technical
Support
Expand Tree
(No. 130)
7
Phone FAQs Expand Tree
(No. 140)
8
9
0
Operator
To Operator
Auto Attendant ID:
110, Phrase 20
Express Support
Digit
Meaning
Action
1
Installation
Call Extension
(Workgroup 350)
2
Board Support Call Extension
(Workgroup 360)
3
Version 5
Support
Call Extension
(Workgroup 370)
4
Version 6
Support
Call Extension
(Workgroup 380)
5
6
7
8
9
0
Operator
To Operator
*
Repeat Menu
Repeat Level
#
Main Menu
GoTo Top Level
Auto Attendant ID:
120, Phrase 30
Sales
Digit
Meaning
Action
1
Hardware
Call Extension
(Workgroup 310)
2
Applications
Call Extension
(Workgroup 320)
3
Check Order
Status
GoTo Item 127
(Collect Order #)
4
Other:
Questions, etc.
Call Extension
(Workgroup 311)
5
6
7
8
9
0
*
Repeat Menu
Repeat Level
#
Main Menu
GoTo Top Level
Planning is essential in
organizing an AA menu structure
that makes sense. Planning also
helps you to identify needs for
custom prompts.
This simple example, using
sample work forms for each
menu, shows a beginning
structure: a main menu and two
of the four expansions.
When callers are routed to
workgroup extensions, the
workgroups have their own call
handling settings for greetings,
update phrases, rules for sending
to voice mail, and so on.
Timeout (not shown on forms):
after 7 seconds on first level, call
the operator; on any other level,
go to top level by default.
Summary of Contents for ACC 6.7
Page 16: ...2 MAXCS ACC 6 7 Administration Manual ...
Page 44: ...Chapter 2 System Requirements and Installation 30 MAXCS ACC 6 7 Administration Manual ...
Page 56: ...Chapter 3 Getting Around MaxAdministrator 42 MAXCS ACC 6 7 Administration Manual ...
Page 98: ...Chapter 6 Voice Mail Configuration 84 MAXCS ACC 6 7 Administration Manual ...
Page 108: ...Chapter 7 Auto Attendant Configuration 94 MAXCS ACC 6 7 Administration Manual ...
Page 124: ...Chapter 9 Call Recording Configuration 110 MAXCS ACC 6 7 Administration Manual ...
Page 128: ...Chapter 10 Application Extension Configuration 114 MAXCS ACC 6 7 Administration Manual ...
Page 180: ...Chapter 12 Trunk Configuration 166 MAXCS ACC 6 7 Administration Manual ...
Page 186: ...Chapter 13 In Call Routing Configuration 172 MAXCS ACC 6 7 Administration Manual ...
Page 234: ...Chapter 16 Setting Up IP Extensions 220 MAXCS ACC 6 7 Administration Manual ...
Page 246: ...Chapter 17 AltiGen IP Phone Configuration 232 MAXCS ACC 6 7 Administration Manual ...
Page 256: ...Chapter 18 Mobile Extension Configuration 242 MAXCS ACC 6 7 Administration Manual ...
Page 270: ...Chapter 19 Hunt Group Configuration 256 MAXCS ACC 6 7 Administration Manual ...
Page 274: ...Chapter 20 Paging Group Configuration 260 MAXCS ACC 6 7 Administration Manual ...
Page 370: ...Chapter 26 Redundancy Configuration 356 MAXCS ACC 6 7 Administration Manual ...
Page 404: ...Chapter 29 TAPI Integration 390 MAXCS ACC 6 7 Administration Manual ...
Page 426: ...Chapter 30 Tools and Applications 412 MAXCS ACC 6 7 Administration Manual ...
Page 448: ...434 MAXCS ACC 6 7 Administration Manual ...