MAXCS ACC 6.7 Administration Manual vii
Setting Login Status for System Restart . . . . . . . . . . . . . . . . . . . . . . . . . 247
Setting Hunt Group Mail Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247
Disabling a Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 248
Setting E-mail Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 248
Setting Mailbox Playback Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249
Setting Mailbox Capacities. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249
Setting Message Notification Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249
Setting the Message Types for Notification . . . . . . . . . . . . . . . . . . . . . . . 250
Setting the Type of Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250
Setting Notification Timing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251
Setting Notification Business Hours . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252
Setting Call Handling Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252
Handling Busy Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253
Forwarding All Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253
Handling Unanswered Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253
Setting a Hunt Group’s Call Distribution Rule. . . . . . . . . . . . . . . . . . . . . . 254
Setting Queue Management Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255
C
HAPTER
20
Paging Group Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257
Seting up a Paging Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 258
Adding Members to Paging Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 258
Removing Members from Paging Groups . . . . . . . . . . . . . . . . . . . . . . . . . . 259
C
HAPTER
21
Line Park Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 261
Configuring Line Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 262
Setting Up a Line Park Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 262
Deleting a Line Park Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264
C
HAPTER
22
Workgroup Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265
Workgroup Functionalities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265
Creating and Configuring Workgroups . . . . . . . . . . . . . . . . . . . . . . . . . . . . 268
Overview of Workgroup Configuration Window . . . . . . . . . . . . . . . . . . . . . . 268
Setting Up Workgroups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 269
Establishing Basic Workgroup Attributes . . . . . . . . . . . . . . . . . . . . . . . . . 269
Setting Call Restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 270
Service Level Threshold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 270
Workgroup Recording Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 271
Establishing Workgroup Membership . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 273
Log In/Out a Group Member . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 273
Setting Login Status for System Restart . . . . . . . . . . . . . . . . . . . . . . . . . 274
Setting Workgroup Mail Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . 274
Disabling a Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 274
Setting E-mail Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 274
Setting Mailbox Playback Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275
Summary of Contents for ACC 6.7
Page 16: ...2 MAXCS ACC 6 7 Administration Manual ...
Page 44: ...Chapter 2 System Requirements and Installation 30 MAXCS ACC 6 7 Administration Manual ...
Page 56: ...Chapter 3 Getting Around MaxAdministrator 42 MAXCS ACC 6 7 Administration Manual ...
Page 98: ...Chapter 6 Voice Mail Configuration 84 MAXCS ACC 6 7 Administration Manual ...
Page 108: ...Chapter 7 Auto Attendant Configuration 94 MAXCS ACC 6 7 Administration Manual ...
Page 124: ...Chapter 9 Call Recording Configuration 110 MAXCS ACC 6 7 Administration Manual ...
Page 128: ...Chapter 10 Application Extension Configuration 114 MAXCS ACC 6 7 Administration Manual ...
Page 180: ...Chapter 12 Trunk Configuration 166 MAXCS ACC 6 7 Administration Manual ...
Page 186: ...Chapter 13 In Call Routing Configuration 172 MAXCS ACC 6 7 Administration Manual ...
Page 234: ...Chapter 16 Setting Up IP Extensions 220 MAXCS ACC 6 7 Administration Manual ...
Page 246: ...Chapter 17 AltiGen IP Phone Configuration 232 MAXCS ACC 6 7 Administration Manual ...
Page 256: ...Chapter 18 Mobile Extension Configuration 242 MAXCS ACC 6 7 Administration Manual ...
Page 270: ...Chapter 19 Hunt Group Configuration 256 MAXCS ACC 6 7 Administration Manual ...
Page 274: ...Chapter 20 Paging Group Configuration 260 MAXCS ACC 6 7 Administration Manual ...
Page 370: ...Chapter 26 Redundancy Configuration 356 MAXCS ACC 6 7 Administration Manual ...
Page 404: ...Chapter 29 TAPI Integration 390 MAXCS ACC 6 7 Administration Manual ...
Page 426: ...Chapter 30 Tools and Applications 412 MAXCS ACC 6 7 Administration Manual ...
Page 448: ...434 MAXCS ACC 6 7 Administration Manual ...