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IBM

Netfinity

6000R

User’s Reference

SC19-K081-10

Summary of Contents for Netfinity 6000R

Page 1: ...IBM IBM Netfinity 6000R User s Reference SC19 K081 10...

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Page 3: ...IBM IBM Netfinity 6000R User s Reference SC19 K081 10...

Page 4: ...t warranties and notices on page 185 First Edition March 2000 COPYRIGHT INTERNATIONAL BUSINESS MACHINES CORPORATION 2000 All rights reserved Note to U S Government Users Documentation related to restr...

Page 5: ...IBM...

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Page 7: ...ager 50 Netfinity Manager service descriptions 50 Delaying Netfinity Manager startup on OS 2 systems 55 Getting more information about Netfinity Manager 56 Installation options 56 Automated installati...

Page 8: ...ix B Product warranties and notices 185 Warranty Statements 185 IBM Statement of Limited Warranty for United States Puerto Rico and Canada Part 1 General Terms 185 IBM Statement of Warranty Worldwide...

Page 9: ...kirjanen ennen kuin asennat t m n tuotteen Avant de proc der l installation de ce produit lisez le manuel Safety Information Vor Beginn der Installation die Brosch re mit Sicherheitshinweisen lesen Pr...

Page 10: ...e instalar este produto leia o folheto Informa es sobre Seguran a Antes de instalar este producto lea la Informaci n de Seguridad L s s kerhetsinformationen innan du installerar den h r produkten Safe...

Page 11: ...ny equipment when there is evidence of fire water or structural damage Disconnect the attached power cords telecommunications systems networks and modems before you open the device covers unless instr...

Page 12: ...quired by local ordinances or regulations Statement 3 CAUTION When laser products such as CD ROMs DVD drives fiber optic devices or transmitters are installed note the following Do not remove the cove...

Page 13: ...N The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device The device also might have more than one power cord To r...

Page 14: ...xii IBM Netfinity 6000R User s Reference...

Page 15: ...re key considerations during the design of your server These design features make it possible for you to customize the system hardware to meet your needs today while providing flexible expansion capab...

Page 16: ...Diagnostics Dual channel Ultra160 SCSI controller one internal and one external channel non RAID One 10BASE T 100BASE TX AMD Ethernet controller Two serial ports One parallel port Two Universal Seria...

Page 17: ...es Impressive performance using an innovative approach to SMP Your server supports up to four Pentium III Xeon microprocessors Your server comes with at least one microprocessor installed you can inst...

Page 18: ...et local area network LAN Redundant network interface card NIC The addition of an optional redundant network interface card NIC provides a failover capability to a redundant Ethernet connection If a p...

Page 19: ...wer failure Built in temperature fan voltages monitoring Chipkill Memory protection Fault resistant startup Hot swap drive bays Hot swap hard disk drives Active PCI hot plug adapter slots Hot plug USB...

Page 20: ...lets wait 20 seconds before pressing the power control button During this time the system management processor is initializing and the power control button does not respond 2 Press the power control b...

Page 21: ...system to stop running Watch for the system power light on the information panel to stop blinking The following illustration shows the controls and indicators on the server Hard disk drive activity l...

Page 22: ...t is off it does not mean there is no electrical current present in the server The light might be burned out To remove all electrical current from the server you must unplug the server power cords fro...

Page 23: ...mation see System board LED locations and Diagnostic LED panel on page 67 System error This amber light is on when a system error occurs A light on the diagnostic LED panel will also be on to further...

Page 24: ...10 IBM Netfinity 6000R User s Reference...

Page 25: ...20 to 24 in and position it so you can view it without having to twist your body Also position other equipment you use regularly such as the telephone or a mouse within easy reach Glare and lighting P...

Page 26: ...he length of power cords and cables that connect to the monitor printer and other devices might determine the final placement of your server When arranging your workspace Avoid the use of extension co...

Page 27: ...rk operating system installation The ServerGuide CDs also contain a collection of application programs which you can install after your server is up and running See Chapter 4 ServerGuide on page 23 fo...

Page 28: ...is summary screen You cannot edit the fields This choice appears on both the full and limited Configuration Setup Utility menus System Information Select this choice to display information about your...

Page 29: ...sent to the Advanced System Management Processor service processor when the server is started This choice appears only on the full Configuration Setup Utility main menu The system time is in a 24 hour...

Page 30: ...the system might malfunction if these options are configured incorrectly Follow the instructions on the screen carefully Processor Serial Number Access Select this choice to identify if the microproc...

Page 31: ...w keys to select Enable Hot Swap PCI Slot Power Control Select this choice to manually force power on to any of the six Active PCI hot plug slots This is used for PCI adapters that do not have the pre...

Page 32: ...as described in Setting the password override jumper Remove the battery and then install the battery Setting the password override jumper When a power on password is set POST does not complete until...

Page 33: ...word features Jumper name Description J15 Power on password override Changing the position of this jumper bypasses the power on password check if the jumper has been moved since the server was last po...

Page 34: ...nnel A internal or channel B external 4 Use the arrow keys to select a choice from the menu Press Esc to return to the previous menu Press the F5 key to switch between color and monochrome modes if yo...

Page 35: ...ure SCSI Device Configuration Select this choice to configure SCSI device parameters Before you can make updates you must know the ID of the device whose parameters you want to configure Note The Maxi...

Page 36: ...22 IBM Netfinity 6000R User s Reference...

Page 37: ...r Netfinity Server Library or visit our Web site at http www ibm com pc coupon ServerGuide provides the following to make setup easier Simple to use GUI interface with online help provided Diskette fr...

Page 38: ...Con d Diskette free installation available for Windows 2000 Windows NT and NetWare Provides a Replicated installation path for multiple Windows 2000 Windows NT Server 4 0 and Windows Enterprise Editi...

Page 39: ...code firmware levels for supported options then checks the CD for a newer level CD content can be newer than the hardware ServerGuide can flash update the BIOS level The ServeRAID configuration progra...

Page 40: ...optional diskettes you might want to create The diskettes you can create are the device driver diskettes that match the installed adapters or controllers ServerGuide will prompt you to insert your NOS...

Page 41: ...specific installation instructions that are printed on each ServerGuide Netfinity Applications CD label Note You will also receive a TechConnect CD with your server You must have Windows installed to...

Page 42: ...ur server If the NOS is supported either there is no logical drive defined ServeRAID systems or the ServerGuide system partition is not present Run the setup and configuration program TechConnect CD A...

Page 43: ...b Netfinity Manager for Web enables access and remote control of the Netfinity Manager system over the Internet using any system that has an Internet connection and a World Wide Web WWW browser With t...

Page 44: ...Server Proven list at http www ibm com pc compat Netfinity Manager documentation The Netfinity directory on the ServerGuide Netfinity Applications CD contains online versions PDF format of all Netfini...

Page 45: ...OS Note The Netfinity Manager NetBIOS requirements are three names two sessions and nine network control blocks NCBs IPX SNA IBM Communications Manager 2 version 1 1 only Note Systems using Netfinity...

Page 46: ...ol will not function on systems that do not have a properly installed and configured modem Netfinity Manager for Windows NT system requirements The minimum system requirements for Netfinity Manager fo...

Page 47: ...nity Applications CD into the CD ROM drive 3 Follow the instructions for your operating system below OS 2 Warp Server a From a command prompt type x where x is the CD ROM drive letter and then press E...

Page 48: ...tall the Netfinity Manager files Enter the drive and directory name to which the Netfinity Manager program files will be copied The default is C NETFIN on systems running OS 2 or C WNETFIN on systems...

Page 49: ...system updates on client systems using updates that are available from the IBM selection server World Wide Web Enhancement TCP IP Required Click World Wide Web Enhancement TCP IP Required if the Netfi...

Page 50: ...ory Setup System Partition Access RAID Manager and Predictive Failure Analysis will be installed regardless of whether the system has a DMI Service Layer ECC Memory a System Partition a RAID adapter o...

Page 51: ...vent remote Netfinity Manager users from using the Serial Connection Control service to access the system c Enable the Network Driver When you have entered all required information click the Driver En...

Page 52: ...tempt to resolve the numeric address into an alphanumeric Domain Name Server DNS address for example your system ibm com Select this option if you are using Netfinity Manager is a WINS networking envi...

Page 53: ...lert Manager Software Inventory System Information Tool System Profile System Monitor Information on how to install and configure support for database export follows If support for DB2 database export...

Page 54: ...ing the database refer to Activating the database Installing the database on OS 2 1 Insert the Netfinity Manager CD into the CD ROM drive in this example drive D individual drive letters might be diff...

Page 55: ...ase manager b If you are not connected to the DB2 Netfinity database connect to the database now 2 Type the following command DB2 GRANT privilegecode ON TABLE tablename TO userid where privilegecode i...

Page 56: ...er ID to be granted access databasename is the name of the database as specified during NETFINDB execution privilegecode is one of the following privilege codes ALL ALTER CONTROL DELETE INDEX INSERT R...

Page 57: ...Manager to export system data to a Lotus Notes database the following must be done 1 Install the Netfinity Manager database template on the Lotus Notes server 2 Enable Netfinity Manager to export to...

Page 58: ...r 14 Check the Can Delete Documents check box 15 Click OK Once the Lotus Notes database is installed enable Netfinity Manager systems to export to the Lotus Notes server If the Netfinity Manager syste...

Page 59: ...rting data via ODBC for use on SQL or DB2 database systems Note ODBC database export is available only on systems that are running Netfinity Manager System requirements The minimum requirements for Ne...

Page 60: ...g the ODBC database a Open Services from the Control Panel b Click Netfinity Support Program from the Services field then click Startup c Click Automatic in the Startup Type button group d Click This...

Page 61: ...will be permitted to access the database c Select privileges for this ID All privileges Insert Delete Select and Update are selected by default A user ID must have all of these privileges to export d...

Page 62: ...d database client version Product Windows 95 Windows NT 3 51 Windows NT 4 0 OS 2 Warp Connect OS 2 Warp 4 0 IBM DB2 Version 2 1 2 Yes Yes Yes Yes Yes IBM DB2 Universal Database 5 0 Yes Yes Yes Yes Yes...

Page 63: ...object which contains a handy online reference for all of the data tables in the Netfinity Manager database For more information on Netfinity Manager database support see Netfinity Manager database su...

Page 64: ...nsists of a base program and a graphical user interface GUI The service base programs enable Netfinity Manager to remotely access the individual services but do not allow for local access The service...

Page 65: ...em or taking an application defined action Actions are user definable using a flexible action management interface Also an extensive detailed log is kept of all alerts received by the Alert Manager Lo...

Page 66: ...automatically gather and export System Information Tool System Profile and Software Inventory data distribute or delete files restart systems execute commands and access and manage System Partitions o...

Page 67: ...h another Netfinity Manager system you can passively monitor events that are occurring on the display of the remote system or actively control the remote system desktop When you initiate an active Rem...

Page 68: ...nd monitoring the activity of a number of components in a system including processor usage disk space used and ECC memory errors These convenient monitors are detachable and scalable enabling only the...

Page 69: ...inity Manager startup on OS 2 systems In some cases it might be necessary for you to delay the automatic startup of the Netfinity Manager Network Interface NETFBASE EXE in order to allow other time se...

Page 70: ...file that contains installation and setup information for Client Services for Netfinity Manager for SCO UnixWare NFMGRQB PDF Netfinity Manager Quick Beginnings Installation and setup information for...

Page 71: ...ervices for Netfinity Manager directories For example when creating a source directory to distribute Netfinity Manager for OS 2 copy all of the files from the OS2 SERVICES directory into the source di...

Page 72: ...rst section contains the installation configuration that can be selected during installation There can be no more than eight choices Each choice takes up two lines The first line is the text that is d...

Page 73: ...ption Name An identifying comment by the installation program All options must have a different Option Name This is used only for identification Dll entrypoint Used to determine whether an option is v...

Page 74: ...60 IBM Netfinity 6000R User s Reference...

Page 75: ...means that you can install or remove the components while the system is running provided that your system is configured to support this function For complete information about installing or removing a...

Page 76: ...r Hot swap drive tray assembly Filler panel for hot swap drive tray Filler panel for power supply bay Power supply Hot swap fans Hot swap fans Memory board Dual inline memory module DIMM Netfinity adv...

Page 77: ...user installable options Note The illustrations in this document might differ slightly from your hardware The following illustration shows the location of the cable connectors on the system board PCI...

Page 78: ...ctors on the system board Power signal J16 Diagnostic panel J18 IDE J21 120 MM fan J30 120 MM fan J49 Main power J71 Internal SCSI J38 External SCSI J39 Advanced System Management Interconnect board J...

Page 79: ...ge 93 for additional information on setting jumpers Jumper name Description J14 Flash ROM page swap The default position is a jumper installed on pins 2 and 3 See Recovering BIOS on page 145 for addit...

Page 80: ...r block on the system board The jumpers on this block are in the following order from top to bottom J13 J27 J28 and J29 See Installing a microprocessor kit on page 90 for the jumper speed settings Not...

Page 81: ...c panel The Diagnostic panel LEDs are visible through a special cutout area located to the left of the cover release latch on the top cover However to determine the exact location of the error conditi...

Page 82: ...failure TEMP System temperature failure NON RED Nonredundant power mode OVER SPEC Over specification Power supply 1 Power supply number 1 failure Power supply 2 Power supply number 2 failure Power sup...

Page 83: ...ation shows the location of the dual inline memory module DIMM connectors and error LEDs on the memory board Notes 1 The illustrations in this document might differ slightly from your hardware 2 Some...

Page 84: ...s for the Netfinity Advanced System Management Interconnect board Notes 1 The illustrations in this document might differ slightly from your hardware 2 The Advanced System Management Interconnect boar...

Page 85: ...ptions for the Netfinity 6000R refer to http www ibm com pc us compat on the World Wide Web System reliability considerations To help ensure proper cooling and system reliability make sure Each of the...

Page 86: ...fety information statements Before installing this product read the Safety Information book Antes de instalar este produto leia o Manual de Informa es sobre Seguran a L s h ftet med sikkerhedsforskrif...

Page 87: ...talar este produto leia o folheto Informa es sobre Seguran a Antes de instalar este producto lea la Informaci n de Seguridad L s s kerhetsinformationen innan du installerar den h r produkten Safety In...

Page 88: ...74 IBM Netfinity 6000R User s Reference Statement 4 18 kg 37 lbs 32 kg 70 5 lbs 55 kg 121 2 lbs CAUTION Use safe practices when lifting...

Page 89: ...ever turn on any equipment when there is evidence of fire water or structural damage Disconnect the attached power cords telecommunications systems networks and modems before you open the device cover...

Page 90: ...button on the device and the power supply do not turn off the electrical current supplied to the device The device also might have more than one power cord To remove all electrical current from the de...

Page 91: ...rear of the server the cover will stop after about 25 mm 1 inch Lift the cover off the server and set the cover aside Attention For proper cooling and airflow replace the top cover before turning on t...

Page 92: ...lug PCI adapter If your operating system supports hot plug PCI adapters you can replace a failing hot plug PCI adapter with a new adapter of the same type without turning off power to the server If yo...

Page 93: ...ails on handling these devices refer to the following Web site and search for ESD http www ibm com 1 Remove the top cover see Removing the server top cover and bezel on page 77 2 Determine which expan...

Page 94: ...wise until it snaps into place 9 Connect any needed cables to the adapter 10 Enable the PCI slot from your operating system Refer to the documentation that comes with your operating system for informa...

Page 95: ...DD To cable the ServeRAID adapter 1 Turn off the server 2 Remove all adapters from the Active PCI adapter slots 3 Remove the plastic dividers between the PCI adapter slots 4 Press the fan assembly rel...

Page 96: ...slots 10 The following illustration shows how to route the SCSI cable to the ServeRAID adapter Attention When you route the SCSI cable observe the following Do not block the ventilated space in front...

Page 97: ...information on installing a ServeRAID adapter in your server and connecting the SCSI cable to a ServeRAID adapter 12 Connect the SCSI cable to an internal channel connector on the ServeRAID adapter N...

Page 98: ...dividual drive is faulty and requires replacement When the hard disk status light indicates a drive fault you can replace a hot swap drive without turning off the server Each hot swap drive that you p...

Page 99: ...wap drive backplane The backplane is a printed circuit board behind the bays Hard disk drive component locations The following illustration shows the hot swap drive backplane component locations as vi...

Page 100: ...ll hot swap hard drives in these bays To install a drive in a hot swap bay 1 Attention When you handle Electrostatic Discharge Sensitive devices ESD take precautions to avoid damage from static electr...

Page 101: ...four matched dual inline memory modules DIMMs Notes 1 The DIMM options available for your server are 128MB 256MB 512MB and 1GB Your server supports a minimum of 512MB and a maximum of 16GB of system...

Page 102: ...ollowing illustration shows how to install memory on the memory board Note The illustrations in this document might differ slightly from your hardware Before you begin Review Before you begin on page...

Page 103: ...s handle the clips gently 5 To install the DIMMs repeat the following steps for each DIMM that you install a Turn the DIMM so that the DIMM keys align correctly with the connector b Insert the DIMM by...

Page 104: ...IBM reseller or IBM marketing representative 2 Your server comes standard with one microprocessor installed in microprocessor connector J34 slot 1 on the system board and a terminator card in micropr...

Page 105: ...onent locations on page 63 The following illustration shows how to install a microprocessor on the system board Note The illustrations in this document might differ slightly from your hardware PCI slo...

Page 106: ...tic protective package that your new microprocessor comes in you will need to install it again if you ever remove the microprocessor 4 Install the microprocessor a Touch the static protective package...

Page 107: ...ine a function Three pin jumper blocks With the three pin jumper blocks each jumper covers two of the three pins on a pin block You can position the jumper to fit over the center pin and either of the...

Page 108: ...ht off the pin block 4 Align the holes in the bottom of the jumper with the center pin and the pin that was not covered previously 5 Slide the jumper fully onto these pins 6 Reinstall the server cover...

Page 109: ...g one end of each power cord into the corresponding connector on the back of the server connectors are numbered 1 through 3 then plug the other end of each power cord into a properly grounded electric...

Page 110: ...tra160 Hot Swap Expansion Kit You can install an optional Netfinity 3 Pack Ultra160 Hot Swap Expansion Kit in your server to connect three additional hot swap hard disk drives to your server This kit...

Page 111: ...15 The following illustration shows the hot swap drive backplane component locations as viewed from the front of the server Note The illustrations in this document might differ slightly from your hard...

Page 112: ...rver and peripheral devices and disconnect all power cords and external cables then remove the top cover see Removing the server top cover and bezel on page 77 3 Refer to the documentation that comes...

Page 113: ...e other options to install or remove do so now otherwise go to Installing the server top cover and bezel on page 101 Replacing a hot swap fan Your server comes with six hot swap fans You do not need t...

Page 114: ...100 IBM Netfinity 6000R User s Reference 4 Replace the top cover see Installing the server top cover and bezel on page 101...

Page 115: ...lustrations in this document might differ slightly from your hardware To install the server top cover 1 Before installing the cover check that all cables adapters and other components are installed an...

Page 116: ...on that comes with your ServeRAID adapter for information about reconfiguring your disk arrays Connecting external options Before you begin Review Before you begin on page 71 Read the documentation th...

Page 117: ...Devices and I O Ports choice appears only on the full configuration menu If you set two levels of passwords you must enter the administrator password to access the full configuration menu 3 From the m...

Page 118: ...gnal EPP Signal 1 O STROBE WRITE 2 I O Data 0 Data 0 3 I O Data 1 Data 1 4 I O Data 2 Data 2 5 I O Data 3 Data 3 6 I O Data 4 Data 4 7 I O Data 5 Data 5 8 I O Data 6 Data 6 9 I O Data 7 Data 7 10 I AC...

Page 119: ...following table shows the pin number assignments for the keyboard connector on the rear of your server Pin Signal Pin Signal Pin Signal 1 Red 6 Ground 11 Not connected 2 Green or monochrome 7 Ground 1...

Page 120: ...bility An active terminator on the system board for SCSI bus termination The server comes with two SCSI cables each cable is connected to one of the SCSI channels One SCSI cable connects the internal...

Page 121: ...ve duplicate SCSI IDs The following table lists the SCSI IDs for devices that are connected to one channel Note that the hot swap hard disk drive bay numbers are from bottom to top The hot swap drive...

Page 122: ...e the serial port assignments 1 Restart the server and watch the monitor screen 4 Data 15 38 Data 15 5 Data P1 39 Data P1 6 Data 0 40 Data 0 7 Data1 41 Data 1 8 Data 2 42 Data 2 9 Data 3 43 Data 3 10...

Page 123: ...ports which configure automatically USB is an emerging serial interface standard for telephony and multimedia devices It uses Plug and Play technology to determine the type of device attached to the c...

Page 124: ...is an active connection on the Ethernet port The Ethernet transmit receive activity light on the right When this amber light is on there is activity between the server and the network These lights ha...

Page 125: ...talled in a hot plug PCI slot you can replace the NIC adapter without powering off the server even if it is the primary Ethernet controller Disconnecting the Ethernet cable from the primary Ethernet c...

Page 126: ...or Windows NT 4 0 Solution package 1 Download the IBM Netfinity PCI Hotplug for Windows NT 4 0 Solution file from the Netfinity Support web page and extract the files onto a diskette 2 Log on to Windo...

Page 127: ...a failover occurs a message is written to the NT Event Viewer log In addition if the Enable for DMI Hot Swap Support checkbox is checked a DMI alert will also be generated IntraNetWare The IBM PCI Hot...

Page 128: ...tion uses the RJ 45 system management connectors This function enables you to connect the Advanced System Management processors of several rack mounted servers so that they can communicate with each o...

Page 129: ...er to the documentation that comes with your options for additional cabling instructions It might be easier for you to route any cables before you install certain options 3 Cable identifiers are print...

Page 130: ...116 IBM Netfinity 6000R User s Reference...

Page 131: ...er has light emitting diodes LEDs to help you identify problems with server components These LEDs are part of the Light Path Diagnostics that are built into your server By following the path of lights...

Page 132: ...No Yes Yes Yes Check all cables for loose connections and verify that all optional devices you installed are on the Server Proven list You can view the Server Proven list at http www ibm com pc compa...

Page 133: ...of beep codes that your server might emit include the following No beeps If no beep occurs after your server completes POST that is after the System POST Complete OK light on the operator information...

Page 134: ...re using an optional video adapter replace the failing video adapter One long and two short beeps A video I O adapter ROM is not readable or the video subsystem is defective If you hear this beep comb...

Page 135: ...as failed 2 2 3 CMOS power failure and checksum checks have failed 2 2 4 CMOS configuration information validation has failed 2 3 2 Screen memory test has failed 2 3 3 Screen retrace tests have failed...

Page 136: ...or resetting the server might cause this problem Action Start the Configuration Setup Utility program and verify that all settings are correct Use the Cache Control selection in the Advanced Setup me...

Page 137: ...er until you replace the battery However you must run the Configuration Setup Utility program and set the time and date and other custom settings each time you turn on the server 162 A change in devic...

Page 138: ...itional information on the memory error If the problem persists call for service 175 A vital product data VPD error occurred Action Call for service 176 177 178 A security hardware error occurred Acti...

Page 139: ...IMM call for service If the memory tests do not fail call for service 3 If no error LED is on the error logs in the Configuration Setup Utility program might provide additional information on the memo...

Page 140: ...e or other pointing device turn off the server and disconnect that device Wait at least 5 seconds then turn on the server If the error message goes away replace the device 602 Invalid diskette boot re...

Page 141: ...the cable to the operator information panel is connected If the problem persists call for service 1302 Cable to Power and Reset pushbuttons not detected Action Make sure that the cable to the Power an...

Page 142: ...ion Setup menu Go to step 3 No Follow the instructions on the screen to add the drive then save the changes and exit the Configuration Setup menu Restart the server 3 Is an operating system installed...

Page 143: ...ting device If the POST error message reappears run the diagnostic tests to isolate the problem If the diagnostic tests do not find a problem and the POST error message remains call for service 000120...

Page 144: ...adapter might be defective Call for service 00180400 A PCI adapter has requested a memory address that is not available Action If all memory addresses are being used you might need to remove an adapte...

Page 145: ...the server 01298102 The update data for processor 2 is incorrect Action Update the system BIOS to a level that supports the microprocessors installed in the server 01298200 Microprocessor speed mismat...

Page 146: ...Q assignments Be sure that the hard disk drive is connected properly The Operating System Installation program continuously loops Free up more space on the hard disk ServerGuide won t start your NOS C...

Page 147: ...ages indicate that a problem exists they are not intended to be used to identify a failing part Troubleshooting and servicing of complex problems that are indicated by error messages should be perform...

Page 148: ...ese codes are for trained service personnel and are described in the Hardware Maintenance Manual date is the date that the diagnostic test was run and the error recorded cc is the check digit that is...

Page 149: ...pears then follow the instructions on the screen Notes a If the server stops during testing and you cannot continue restart the server and try running the diagnostic programs again If the problem pers...

Page 150: ...nstructions on the screen The system maintains the test log data while the server is powered on When you turn off the power to the server the test log is cleared Diagnostic error message tables The fo...

Page 151: ...Hot Swap slot n is bad where n is the number of the failing PCI slot Note For normal operation the Power LED for the hot plug PCI slot will be on and the Attention Led will be off Make sure the tab a...

Page 152: ...r Run the ServeRAID Configuration Utility If the problem persists call for service On system board adapter drive configuration error Logical drive on system board adapter Adapter in slot n memory allo...

Page 153: ...in socket id xyz is installed but not functioning where xyz identifies the microprocessor that is causing the error message Microprocessor in socket id xyz where xyz identifies the microprocessor tha...

Page 154: ...essor whose VRM is causing the error message Replace the VRM If the problem remains call for service VRM corresponding to Microprocessor in socket id xyz is not installed where xyz identifies the micr...

Page 155: ...number of the socket that contains the failing DIMM 1 Reseat the failing DIMM 2 If the problem remains replace the DIMM If the problem persists call for service Test setup error Corrupt BIOS in ROM I...

Page 156: ...e problem remains replace the failing processor If the problem persists call for service Test setup error Unknown hardware problem associated with microprocessor in socket id xyz where xyz identifies...

Page 157: ...ded with the tape drive If the problem persists call for service Note The push button test is applicable only to SCSI tape drives that have a push button The Self diagnostic failed for device n on ada...

Page 158: ...stem board pointing device test failed Replace the pointing device If the problem persists call for service 305 Video monitor Any message Refer to the information that came with the monitor 405 Ethern...

Page 159: ...the server 2 If the problem remains replace the modem If the problem persists call for service PCI modem detected but not enabled 1 Change the configuration to enable the modem 2 If the problem remain...

Page 160: ...2 lo setting to enable BIOS recovery mode 4 Reconnect all external cables and power cords and turn on the peripheral devices 5 Insert the BIOS flash diskette into the diskette drive 6 Restart the ser...

Page 161: ...some server components These LEDs are part of the Light Path Diagnostics built into the server By following the path of lights you can quickly identify the type of system error that occurred Power su...

Page 162: ...front of the server Action Press the power control button to start the server 2 The power supply has failed Action Replace the power supply If the problem persists have the system serviced Off Off The...

Page 163: ...or failure PCI Bus A PCIA PCI bus A fault PCI Bus B PCIB PCI bus B fault PCI Bus C PCIC PCI bus C fault DASD Hard disk drive fault Memory Memory fault CPU Microprocessor fault FAN Fan failure TEMP Sys...

Page 164: ...mation LED panel Diagnostics panel LED on Cause Action On A system error was detected Check to see which of the LEDs on the diagnostics panel inside the server are on None The system error log is 75 o...

Page 165: ...t correct the problem from the information in the error log try to determine the failing adapter by removing one adapter at a time from PCI bus B PCI slots 2 3 and 4 and restarting the server after ea...

Page 166: ...he memory board If a microprocessor error LED is on for a microprocessor connector that has a terminator card installed instead of a microprocessor the microprocessors are not installed in the correct...

Page 167: ...it has replace the fan 2 Make sure the room temperature is not too high See Chapter 1 Introducing the IBM Netfinity 6000R on page 1 If the problem persists have the system serviced On NON RED The ser...

Page 168: ...ernal SCSI options are connected correctly 2 The last option in each SCSI chain or the end of the SCSI cable is terminated correctly 3 Any external SCSI option is turned on You must turn on an externa...

Page 169: ...program The system might have detected a bad memory module and automatically reallocated memory to enable you to continue to operate If the memory tests fail call for service or replace the failing D...

Page 170: ...ette drives is at least 76 mm 3 in 2 Non IBM monitor cables might cause unpredictable problems 3 An enhanced monitor cable with additional shielding is available for the 9521 and 9527 monitors For inf...

Page 171: ...s installed Power problems Verify that 1 The power cables are properly connected to the server 2 The electrical outlet functions properly 3 The type of memory installed is correct 4 If you just instal...

Page 172: ...and is not available for use by the operating system This port does not appear in the Configuration Setup Utility program menus it can be configured using Netfinity Manager If the problem still exists...

Page 173: ...light illuminates when the Ethernet controller receives a LINK pulse from the hub If the light is off there might be a defective connector or cable or a problem with the hub The Ethernet Transmit Rec...

Page 174: ...errupt with a dissimilar PCI device Try changing the IRQ assigned to the Ethernet controller or the other device For example for NetWare Versions 3 and 4 it is recommended that disk controllers not sh...

Page 175: ...e that the cables do not run close to noise inducing sources like fluorescent lights The Ethernet controller stopped working when another adapter was added to the server Check the following Make sure...

Page 176: ...ion Setup Utility program for information on setting the interrupt requests If the IRQ settings are correct call for service PCNTNW NW 066 The cable might be disconnected from the adapter Explanation...

Page 177: ...a parameter block is too small Explanation The driver media parameter block is too small Action Restart the server If the problem persists call for service PCNTNW NW 091 The hardware configuration con...

Page 178: ...agnostic programs PCNTNW NW 180 The DMA parameter is not necessary for PCI device Explanation The Ethernet controller does not require a DMA setting Action None necessary message is for information on...

Page 179: ...ontroller is enabled go to Starting the diagnostic programs on page 135 to run the diagnostic programs PCNTND 23 WARNING PCNET IRQ found xx Explanation The interrupt request IRQ setting xx in the PROT...

Page 180: ...t adapter is installed PermaNet Server Problem Occurs on the Primary Adapter Switching over to the Secondary Adapter Explanation The system detected a problem with the primary Ethernet connection and...

Page 181: ...he CRASH utility to increase the number of Streams memory blocks pnt0 11 Device not found Explanation The driver cannot find an Ethernet controller Action Verify that the Ethernet controller is enable...

Page 182: ...uest IRQ that was specified or the IRQ that was found conflicts with other devices in the server Action Modify your hardware settings Run the NETCONFIG program to search for another Ethernet controlle...

Page 183: ...800 465 7999 or 1 800 465 6666 within Canada Outside the U S and Canada call your IBM reseller or IBM marketing representative Note After you replace the battery you must reconfigure your server and...

Page 184: ...will push it out toward you as you slide it forward c Use your thumb and index finger to pull the battery from under the battery clip d Ensure that the battery clip is touching the base of the battery...

Page 185: ...information about IBM products and services find the latest technical information and download device drivers and updates Some of these pages are You can select a country specific Web site from these...

Page 186: ...Problem determination Trained personnel are available to assist you with determining if you have a hardware problem and deciding what action is necessary to fix the problem IBM hardware repair If the...

Page 187: ...on or run the diagnostic tests If you suspect a software problem consult the documentation including README files for the operating system or application program Getting customer support and service P...

Page 188: ...IBM Getting information by fax If you have a touch tone telephone and access to a fax machine in the U S and Canada you can receive by fax marketing and technical information on many topics including...

Page 189: ...nfiguring network adapters Please have the following information ready when you call Machine Type and Model Serial numbers of your computer monitor and other components or your proof of purchase Descr...

Page 190: ...cation programs network setup and configuration upgraded or extended hardware repair services and custom installations Service availability and name might vary by country Enhanced PC support line Enha...

Page 191: ...g system problems and correcting problems on the client or the server Using IBM and non IBM network operating systems Interpreting documentation You can purchase this service on a per call basis as a...

Page 192: ...ur average on site response 24 hours a day 7 days a week You also can extend your warranty Warranty and Repair Services offers a variety of post warranty maintenance options including ThinkPad EasySer...

Page 193: ...Copyright IBM Corp 2000 179 Appendix A Rack installation instructions This section provides instructions for installing a server in a rack...

Page 194: ...s 6 Cage nuts 12 Cage nut insertion tool Clip nuts 12 Hinge bracket Hinge pin Screw packages 2 Slide rails 2 Use the cage nut insertion tool or to insert the cage nuts or s as required for your rack i...

Page 195: ...nstructions for the other slide rail shown here Then use the M6 screws to b B 5 B A A Use the hinge pin to attach the cable management arm to the hinge bracket If you need to access the rear of the se...

Page 196: ...les as shown 7 10 9 A B A Use the M4 screws to secure the server to the rails Unscrew the rack support wheels and store them in a safe place C C D D 8 B A Use the M4 screws to install the cable retain...

Page 197: ...vibration prone area Note Refer to your server documentation to complete the installation Store these instructions in the binder that comes with your server P N 19K0805 Printed in the U S A A A B B B...

Page 198: ...184 IBM Netfinity 6000R User s Reference...

Page 199: ...purchase for your use and not for resale from IBM or your reseller The term Machine means an IBM machine its features conversions upgrades elements or accessories or any combination of them The term M...

Page 200: ...ARE LIMITED IN DURATION TO THE WARRANTY PERIOD NO WARRANTIES APPLY AFTER THAT PERIOD Items Not Covered by Warranty IBM does not warrant uninterrupted or error free operation of a Machine Unless specif...

Page 201: ...seller for any reason You should remove all such information from the Machine prior to its return Production Status Each IBM Machine is manufactured from new parts or new and used parts In some cases...

Page 202: ...rvice is performed The IBM Warranty for Machines IBM warrants that each Machine 1 is free from defects in materials and workmanship and 2 conforms to IBM s Official Published Specifications The warran...

Page 203: ...nty service involves the exchange of a Machine or part the item IBM or your reseller replaces becomes its property and the replacement becomes yours You represent that all removed items are genuine an...

Page 204: ...if recurring 12 months charges apply for the Machine that is the subject of the claim This limit also applies to IBM s suppliers and your reseller It is the maximum for which IBM its suppliers and you...

Page 205: ...993 will not apply in respect of any goods which IBM provides if you require the goods for the purposes of a business as defined in that Act Limitation of Liability The following is added to this Sect...

Page 206: ...as justified by the reduced value of the unrepaired Machine or ask for a cancellation of the respective agreement for such Machine and get your money refunded Extent of Warranty The second paragraph d...

Page 207: ...entire liability to you for actual damages arising in all situations involving nonperformance by IBM in respect of the subject matter of this Statement of Warranty will be limited to the charge paid b...

Page 208: ...s at your own risk Edition Notice INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IM...

Page 209: ...21st centuries If your IBM computer is on when the century changes you should turn it off and then back on again once or restart the operating system to ensure that the internal clock resets itself f...

Page 210: ...oration UNIX is a registered trademark of The Open Group in the United States and other countries Java and all Java based trademarks and logos are trademarks or registered trademarks of Sun Microsyste...

Page 211: ...rgy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause...

Page 212: ...to satisfy the protection requirements resulting from a nonrecommended modification of the product including the fitting of non IBM option cards This product has been tested and found to comply with t...

Page 213: ...JT three conductor cord a maximum of 15 feet in length and a parallel blade grounding type attachment plug rated 15 amperes 125 volts For units intended to be operated at 230 volts U S use Use a UL li...

Page 214: ...Sweden Syria Togo Tunisia Turkey former USSR Vietnam former Yugoslavia Zaire Zimbabwe 13F9997 Denmark 14F0015 Bangladesh Burma Pakistan South Africa Sri Lanka 14F0033 Antigua Bahrain Brunei Channel Is...

Page 215: ...c emission Class A notice 197 environment 2 error log 132 error messages See messages 122 Ethernet controller configuring 110 messages 161 troubleshooting 159 Ethernet port 110 Ethernet speed 100 Mbps...

Page 216: ...power control button 8 power on password 18 power on password override jump er 65 power on self test See POST 119 problem solving 117 product notices 197 warranty service 185 publications ordering 17...

Page 217: ......

Page 218: ...IBM Part Number 19K0811 Printed in the United States of America on recycled paper containing 10 recovered post consumer fiber SC19 K081 10 07SC19K08110 19K0811 0419K0811...

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