IBM Netfinity 6000R, User Reference Manual

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Chapter 7. Solving problems
175
Getting help by telephone
During the warranty period, you can get help and information by telephone through
the IBM PC HelpCenter. Expert technical-support representatives are available to
assist you with questions you might have on the following:
• Setting up your computer and IBM monitor
• Installing and setting up IBM options purchased from IBM or an IBM reseller
• 30-day, preinstalled-operating-system support
• Arranging for service (on-site or carry-in)
• Arranging for overnight shipment of customer-replaceable parts
In addition, if you purchased an IBM PC Server or IBM Netfinity Server, you are
eligible for IBM Server Start Up Support for 90 days after installation. This service
provides assistance for:
• Setting up your network operating system
• Installing and configuring interface cards
• Installing and configuring network adapters
Please have the following information ready when you call:
• Machine Type and Model
• Serial numbers of your computer, monitor, and other components, or your proof
of purchase
• Description of the problem
• Exact wording of any error messages
• Hardware and software configuration information for your system
If possible, be at your computer when you call.
In the U.S. and Canada, these services are available 24 hours a day, 7 days a week. In
the U.K., these services are available Monday through Friday, from 9:00 a.m. to 6:00
p.m.
1
1.Response time will vary depending on the number and complexity of incoming calls.
Country Number
Austria Österreich 1-546 585 075
Belgium - Dutch Belgie 02-717-2504
Belgium - French Belgique 02-717-2503
Canada Canada 1-800-565-3344
Denmark Danmark 03-525-6905
Finland Suomi 9-22-931805
France France 01-69-32-40-03
Germany Deutschland 069-6654-9003
Ireland Ireland 01-815-9207
Italy Italia 02-4827-5003
Luxembourg Luxembourg 298-977-5060
Netherlands Nederland 020-504-0531
Norway Norge 2-305-3203