Altigen ACC 6.7, Administration Manual

Page: 417 / 462

Chapter 30: Tools and Applications
MAXCS ACC 6.7 Administration Manual 403
Figure 177. Work/Hunt Group Converter
Workgroups and hunt groups are listed on the left side of the window, member agents
and non-agents are listed on the right side.
The
Work/Hunt Group Converter can be used to convert:
•
Agent to Non-Agent —If an agent belongs to any workgroup, it cannot be
converted to a non-agent. When an agent is converted to a non-agent, all
workgroup-related parameters will be cleared, including wrap-up time, inter-call
delay, and outgoing workgroup number.
To convert, select the agent (indicated by YES in the
Agent field) and click the
Convert Agent button or double-click the agent.
•
Non-Agent to Agent —To convert, select the non-agent (indicated by NO in the
Agent field) and click the Convert Agent button or double-click the non-agent.
Make sure you have enough agent licenses.
•
Convert Workgroup to Hunt Group —when a workgroup is converted to a hunt
group, its members are not changed, but the following parameters are cleared,
including:
–
voice recording setting
– queue time threshold
–
queue overflow settings
– queue announcement
–
agent announcement
– queue quit forward (returns to default value - to voice mail )
–
call distribution (if previously configured to Ring First Available Member , Ring Next
Member or Ring All , the setting is not changed. If configured to any other settings,
the setting is configured to Ring First Available Member .)
To convert, select the workgroup (indicated in the Type field) and click the Convert
Group button or double-click the workgroup.
•
Convert Hunt group to Workgroup —A hunt group cannot be converted if it
contains at least one non-agent. You must first change the extension from non-
agent to agent (by selecting the agent and clicking the
Convert Agent button or by
checking the Agent check box in the Extension Configuration window before
converting).
To convert, select the hunt group (indicated in the
Type field) and click the Convert
Group button or double-click the hunt group.