Altigen ACC 6.7, Administration Manual

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Chapter 9: Call Recording Configuration
104 MAXCS ACC 6.7 Administration Manual
•
calleeID is the target number or trk (bbcc)
•
workgroupID is the workgroup number for a workgroup call, or ext for extension
call
• DNIS is the DNIS number or NA for no DNIS number
• sessionID is the CDR session ID
Configuring Call Recording
To configure system-wide call recording, including centralized recording for multiple
gateways, do one of the following:
• Click the Recording button on the toolbar.
•
Select System > Call Recording Configuration .
The Recording Configuration window opens:
Figure 43. Recording Configuration window
Note: Call recording options for specific extensions/workgroups can be set up on the
General tab of Extension Configuration and Workgroup Configuration ,
respectively.
To Enable and Configure Centralized Recording
1. Check the Enable Centralized Recording check box.
2. Select a Recording Type from the drop-down list.
3. In the Central Location field, browse for the directory you want to set as the
destination folder and path for saving the call recordings.
Important:
If you are using FTP protocol, the FTP server must be installed and
configured properly on the same machine as the Central Location
directory.