Chapter 15: Extension Configuration
208
MAXCS ACC 6.7 Administration Manual
•
Forward to Line Park
—use the drop-down list to select a Line Park group to route
the call to. (See “Line Park Configuration” on page 261.)
Enabling One Number Access
This check box option is available to all extension types, but with qualifications:
•
It is available to physical extensions only when the
Forward to Voice Mail
option
is selected.
•
It is
not
available when
Forward to AA
,
Forward to Extension
, or
Forward to
Line Park
is selected.
Configuring One Number Access
One Number Access (ONA) gives the caller an option to find the extension user when the
extension is ring no answer. Caller still has the option to leave a voice mail if the system
is unable to find the extension user.
Note:
Options on the tab are disabled unless One Number Access has been enabled as
a
No Answer
option on the
Answering
tab of the Extension Configuration
window.
Figure 104. Enable One Number Access option on the Answering tab
Also, if the
Enable Do Not Disturb
option is selected in the
Answering
tab, the call is
forwarded to voice mail regardless of ONA settings.
To configure ONA, select the extension number from the
Agent/Supervisor/
Extension
list, then click the
One Number Access
tab.
Summary of Contents for ACC 6.7
Page 16: ...2 MAXCS ACC 6 7 Administration Manual ...
Page 44: ...Chapter 2 System Requirements and Installation 30 MAXCS ACC 6 7 Administration Manual ...
Page 56: ...Chapter 3 Getting Around MaxAdministrator 42 MAXCS ACC 6 7 Administration Manual ...
Page 98: ...Chapter 6 Voice Mail Configuration 84 MAXCS ACC 6 7 Administration Manual ...
Page 108: ...Chapter 7 Auto Attendant Configuration 94 MAXCS ACC 6 7 Administration Manual ...
Page 124: ...Chapter 9 Call Recording Configuration 110 MAXCS ACC 6 7 Administration Manual ...
Page 128: ...Chapter 10 Application Extension Configuration 114 MAXCS ACC 6 7 Administration Manual ...
Page 180: ...Chapter 12 Trunk Configuration 166 MAXCS ACC 6 7 Administration Manual ...
Page 186: ...Chapter 13 In Call Routing Configuration 172 MAXCS ACC 6 7 Administration Manual ...
Page 234: ...Chapter 16 Setting Up IP Extensions 220 MAXCS ACC 6 7 Administration Manual ...
Page 246: ...Chapter 17 AltiGen IP Phone Configuration 232 MAXCS ACC 6 7 Administration Manual ...
Page 256: ...Chapter 18 Mobile Extension Configuration 242 MAXCS ACC 6 7 Administration Manual ...
Page 270: ...Chapter 19 Hunt Group Configuration 256 MAXCS ACC 6 7 Administration Manual ...
Page 274: ...Chapter 20 Paging Group Configuration 260 MAXCS ACC 6 7 Administration Manual ...
Page 370: ...Chapter 26 Redundancy Configuration 356 MAXCS ACC 6 7 Administration Manual ...
Page 404: ...Chapter 29 TAPI Integration 390 MAXCS ACC 6 7 Administration Manual ...
Page 426: ...Chapter 30 Tools and Applications 412 MAXCS ACC 6 7 Administration Manual ...
Page 448: ...434 MAXCS ACC 6 7 Administration Manual ...