Altigen ACC 6.7, Administration Manual

Page: 287 / 462

Chapter 22: Workgroup Configuration
MAXCS ACC 6.7 Administration Manual 273
–
When an agent does not log in to the workgroup that is configured as an outbound
workgroup, all outbound calls are non-workgroup calls.
Establishing Workgroup Membership
Add agent extensions to a workgroup on the Group Member tab in the Workgroup
Configuration window.
Figure 128. Workgroup Configuration, Group Member tab
To add extension(s) to a workgroup:
1. Select the workgroup in the Group List .
2. On the Group Member tab, click the extension number(s) in the Not Member list.
Use Shift +click and Ctrl +click to select several extensions.
3. Click the Add button between the columns to move them to the Member list.
Note: If the workgroup pilot extension is configured to Ring All Available Members,
the maximum number of members is 20. See “Setting Call Handling Options”
on page 278 for details.
To remove extension(s) from a workgroup:
1. Click the extension number(s) in the Member list.
2. Click Remove to move them to the Not Member list.
Log In/Out a Group Member
An administrator can log in or log out a group member, by selecting the member in the
Member List and clicking the
Login Now or Logout Now button.