Chapter 11: Board Configuration
MAXCS ACC 6.7 Administration Manual 117
Important:
To implement some board configuration changes, you must shut down and
restart by choosing
Services > Shut Down All Services
(which also closes
MAXCS) and then restarting MAXCS. If this is necessary, a message will pop
up telling you so.
Using the Triton Resource Board
The Triton resource board requires no configuration. Board resources are available when
the board is installed.
The resource board has a maximum of 12 bridges for:
•
6-party conferencing. When an extension is trying to make a conference call, the
system will try to use the conference bridge on the resource board first. If conference
bridges on the resource board are all busy, the system will use the conference
bridges on the extension board, analog or VoIP board.
•
Workgroup supervisor silent monitoring, barge-in, and coaching.
For example, if two supervisors are coaching agents, only 10 bridges are left for 6-party
conferencing.
Notes
:
If a supervisor tries to perform silent monitoring, barge-in, or coaching
and there is no
resource board in the system,
the supervisor will hear an
error tone
.
If the supervisor is using an IP phone, then
Connect Voice Stream to Server
should
be checked in the Extension Configuration window so that the system can pull the caller
and agent's voice stream to the resource board to allow the supervisor to tap into the
conversation.
Channel Mapping List
Logical Channel
,
Type
, and
Physical Channel
for the entire
board.
Double-click a channel to open a line configuration dialog box
or a trunk configuration dialog box, as appropriate.
To reset the channel, select the channel to reset and click the
Reset Channel
button, then click
OK
.
Channel Group Info
Applicable to T1/E1 and the MAX family of boards only.
Double-click a channel group to open a configuration dialog
box.
To reset a channel group, select it and click the
Reset Channel Group
button.
Board Configuration
button
Opens a configuration dialog box.
Reset Board button
Resets the board, after you confirm.
Important!
Resetting a board will disconnect all calls
in
progress on that board
.
Be sure to inform all users before
resetting a board. Additionally, if the board is a resource board
(VoIP 12 port, VoIP 30 port, Triton resource board, 30-party
conference board), resetting it will disconnect all calls that use
the resource.
Parameter
Description
Summary of Contents for ACC 6.7
Page 16: ...2 MAXCS ACC 6 7 Administration Manual ...
Page 44: ...Chapter 2 System Requirements and Installation 30 MAXCS ACC 6 7 Administration Manual ...
Page 56: ...Chapter 3 Getting Around MaxAdministrator 42 MAXCS ACC 6 7 Administration Manual ...
Page 98: ...Chapter 6 Voice Mail Configuration 84 MAXCS ACC 6 7 Administration Manual ...
Page 108: ...Chapter 7 Auto Attendant Configuration 94 MAXCS ACC 6 7 Administration Manual ...
Page 124: ...Chapter 9 Call Recording Configuration 110 MAXCS ACC 6 7 Administration Manual ...
Page 128: ...Chapter 10 Application Extension Configuration 114 MAXCS ACC 6 7 Administration Manual ...
Page 180: ...Chapter 12 Trunk Configuration 166 MAXCS ACC 6 7 Administration Manual ...
Page 186: ...Chapter 13 In Call Routing Configuration 172 MAXCS ACC 6 7 Administration Manual ...
Page 234: ...Chapter 16 Setting Up IP Extensions 220 MAXCS ACC 6 7 Administration Manual ...
Page 246: ...Chapter 17 AltiGen IP Phone Configuration 232 MAXCS ACC 6 7 Administration Manual ...
Page 256: ...Chapter 18 Mobile Extension Configuration 242 MAXCS ACC 6 7 Administration Manual ...
Page 270: ...Chapter 19 Hunt Group Configuration 256 MAXCS ACC 6 7 Administration Manual ...
Page 274: ...Chapter 20 Paging Group Configuration 260 MAXCS ACC 6 7 Administration Manual ...
Page 370: ...Chapter 26 Redundancy Configuration 356 MAXCS ACC 6 7 Administration Manual ...
Page 404: ...Chapter 29 TAPI Integration 390 MAXCS ACC 6 7 Administration Manual ...
Page 426: ...Chapter 30 Tools and Applications 412 MAXCS ACC 6 7 Administration Manual ...
Page 448: ...434 MAXCS ACC 6 7 Administration Manual ...