Altigen ACC 6.7, Administration Manual

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Chapter 4: System Configuration
54 MAXCS ACC 6.7 Administration Manual
Multiple Holiday Profiles can be configured in a system. Each Holiday Profile can include
multiple holidays. A default “System” Holiday profile is already configured. Multiple
Holiday Profiles can also be assigned to DNIS Routing and Trunk In Call Routing entries.
To create a Holiday Profile
1. Click the Add button beside Profile to open the Add Holiday Profile dialog box.
Enter a name for the profile, then click OK .
2. To each profile, add holidays that will be included in that profile: Click the Add
button below the Holiday list to create a new holiday.
3. Select a date from the drop-down calendar and enter a description to identify the
holiday. Click OK .
The holiday you added shows in the Holiday list. Additional holidays you create appear in
the list and together make up the Holiday Profile.
To set call routing
1. Select a Holiday Profile from the Profile drop-down list, and then select a holiday in
that profile from the Holiday list.
2. Set call routing for “normal” holiday hours using the field group in the Normal
section of the Holiday tab. This will be the default route for calls coming in on that
holiday.
3. If you have special work hours during holidays, check the Special hours option and
configure special hour routing.
This route will override the route for normal holiday hours, for the hours you specify. Use
this option, for example, to route calls for the working portion of a holiday that your
organization treats as a half-day.
4. To apply these hours to more than one holiday, click the Apply To button and in the
dialog box, select all the holidays to which you want the hours to apply. You can
select multiple holidays by using
Ctrl-click or Shift-click . Click OK .
5. When you are finished, click OK .
When a new year begins, the dates on which holidays fall usually change. You can edit
the dates for annual holidays, making them accurate for the new year.
To update the date of annual holidays
1. Select a Holiday Profile, and then the holiday from the Holiday list. Its date and
description appear in the Normal section.
2. Click the drop-down arrow beside the date to open a calendar and assign a new
date.