Chapter 15: Extension Configuration
MAXCS ACC 6.7 Administration Manual 189
•
Insert tone before recording
—Plays one recording beep to alert the parties that
the conversation is being recorded.
•
Insert repeating recording tone
—Plays a low-volume background beep every 15
seconds to alert the parties that the conversation is being recorded. The tone is
recorded together with the conversation. The beep does not disrupt the
conversation.
Note:
•
The recording session starts when the call enters the connected state and ends when
hang up or flash is pressed, or when the call is transferred.
•
The recording setting at Extension Configuration only applies to
non-workgroup
calls. The recording setting at Workgroup Configuration only applies to
workgroup
calls. To allow an agent to record all calls (
non-workgroup
and
workgroup
), both
recording settings must be enabled.
Physical Location and Type
You can change the extension’s type and location.
Changing the Type
The type of extension—physical or virtual—is set when you create the extension. After
you create the extension, the type is displayed in brackets in the
Agent/Supervisor/
Extension
list on the left side of the Extension Configuration window.
You can change a
Virtual
extension to a
Physical
one, and
vice
versa
.
If you change the type to physical, you can also set the location and configure the line
as discussed in the “Setting the Line Properties” on page 190.
For information about IP extension configuration, see “Setting Up IP Extensions” on page
213.
Assigning a Location to a Physical Extension
When changing a virtual extension to a physical extension, the Location parameters are
available. If you know which board and channel this extension is wired to, you can use
the
Prev
and
Next
buttons to select the correct board and channel number for this
physical extension.
Changing the Location
To change the location of a physical extension, select the extension number in the list of
extensions, then click the
Prev
or
Next
buttons to change the board and channel
settings until the location you want is displayed. Like other changes, this change isn’t
finalized until you click
Apply
.
Summary of Contents for ACC 6.7
Page 16: ...2 MAXCS ACC 6 7 Administration Manual ...
Page 44: ...Chapter 2 System Requirements and Installation 30 MAXCS ACC 6 7 Administration Manual ...
Page 56: ...Chapter 3 Getting Around MaxAdministrator 42 MAXCS ACC 6 7 Administration Manual ...
Page 98: ...Chapter 6 Voice Mail Configuration 84 MAXCS ACC 6 7 Administration Manual ...
Page 108: ...Chapter 7 Auto Attendant Configuration 94 MAXCS ACC 6 7 Administration Manual ...
Page 124: ...Chapter 9 Call Recording Configuration 110 MAXCS ACC 6 7 Administration Manual ...
Page 128: ...Chapter 10 Application Extension Configuration 114 MAXCS ACC 6 7 Administration Manual ...
Page 180: ...Chapter 12 Trunk Configuration 166 MAXCS ACC 6 7 Administration Manual ...
Page 186: ...Chapter 13 In Call Routing Configuration 172 MAXCS ACC 6 7 Administration Manual ...
Page 234: ...Chapter 16 Setting Up IP Extensions 220 MAXCS ACC 6 7 Administration Manual ...
Page 246: ...Chapter 17 AltiGen IP Phone Configuration 232 MAXCS ACC 6 7 Administration Manual ...
Page 256: ...Chapter 18 Mobile Extension Configuration 242 MAXCS ACC 6 7 Administration Manual ...
Page 270: ...Chapter 19 Hunt Group Configuration 256 MAXCS ACC 6 7 Administration Manual ...
Page 274: ...Chapter 20 Paging Group Configuration 260 MAXCS ACC 6 7 Administration Manual ...
Page 370: ...Chapter 26 Redundancy Configuration 356 MAXCS ACC 6 7 Administration Manual ...
Page 404: ...Chapter 29 TAPI Integration 390 MAXCS ACC 6 7 Administration Manual ...
Page 426: ...Chapter 30 Tools and Applications 412 MAXCS ACC 6 7 Administration Manual ...
Page 448: ...434 MAXCS ACC 6 7 Administration Manual ...