MAXCS ACC 6.7 Administration Manual 363
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Microsoft Exchange Integration
This chapter provides step-by-step instructions for configuring Microsoft Exchange and
MAX Communication Server (MAXCS) ACC/ACM 6.7 to work together.
Note:
An AltiGen Exchange Integration license is required for each extension using
Exchange integration.
Three integration options are possible (see “Setting Exchange Integration Options” on
page 81 for a full description of these options):
•
Synchronize with Exchange
The same Exchange integration method used in release 5.2 and prior: synchronizes
voice messages between the AltiGen voice mailbox and Exchange mailbox. Works
with both Exchange 2007 and 2010.
•
Bridged Access to Exchange
An option is provided in the AltiGen Voice Mail System menu to log in to the
Exchange mailbox (option
7
in the main menu). To synchronize voice mail between
the AltiGen mail box and the Exchange server, check the
Enable Synchronization
check box. If you don’t check this, voice mail is not synchronized between the two
message stores.
•
Native VM Integration with Exchange
In this mode, the AltiGen voice mailboxes are replaced by Exchange mailboxes. Each
user in MAXCS needs to have a mailbox in the Exchange server and each mailbox
must be Unified Messaging (UM) enabled, or the user will not be able to receive any
voice mail.
You can choose any of the three options while installing MAXCS, and later you can switch
options from MaxAdmin (in the Voice Mail Configuration window). If you upgraded from
AltiWare 5.2 and you were using Exchange integration, your configurations are kept and
the option is set to
Synchronize with Exchange
.
When you switch options, service restart is required.
Requirements
Make sure the following items are ready before Exchange integration is configured. Note
that AltiGen is not responsible for, and cannot support, installation of Microsoft Exchange
Server:
To set up any kind of Exchange integration, you need the following:
•
One Windows server for MAXCS, loaded with:
Summary of Contents for ACC 6.7
Page 16: ...2 MAXCS ACC 6 7 Administration Manual ...
Page 44: ...Chapter 2 System Requirements and Installation 30 MAXCS ACC 6 7 Administration Manual ...
Page 56: ...Chapter 3 Getting Around MaxAdministrator 42 MAXCS ACC 6 7 Administration Manual ...
Page 98: ...Chapter 6 Voice Mail Configuration 84 MAXCS ACC 6 7 Administration Manual ...
Page 108: ...Chapter 7 Auto Attendant Configuration 94 MAXCS ACC 6 7 Administration Manual ...
Page 124: ...Chapter 9 Call Recording Configuration 110 MAXCS ACC 6 7 Administration Manual ...
Page 128: ...Chapter 10 Application Extension Configuration 114 MAXCS ACC 6 7 Administration Manual ...
Page 180: ...Chapter 12 Trunk Configuration 166 MAXCS ACC 6 7 Administration Manual ...
Page 186: ...Chapter 13 In Call Routing Configuration 172 MAXCS ACC 6 7 Administration Manual ...
Page 234: ...Chapter 16 Setting Up IP Extensions 220 MAXCS ACC 6 7 Administration Manual ...
Page 246: ...Chapter 17 AltiGen IP Phone Configuration 232 MAXCS ACC 6 7 Administration Manual ...
Page 256: ...Chapter 18 Mobile Extension Configuration 242 MAXCS ACC 6 7 Administration Manual ...
Page 270: ...Chapter 19 Hunt Group Configuration 256 MAXCS ACC 6 7 Administration Manual ...
Page 274: ...Chapter 20 Paging Group Configuration 260 MAXCS ACC 6 7 Administration Manual ...
Page 370: ...Chapter 26 Redundancy Configuration 356 MAXCS ACC 6 7 Administration Manual ...
Page 404: ...Chapter 29 TAPI Integration 390 MAXCS ACC 6 7 Administration Manual ...
Page 426: ...Chapter 30 Tools and Applications 412 MAXCS ACC 6 7 Administration Manual ...
Page 448: ...434 MAXCS ACC 6 7 Administration Manual ...