Altigen ACC 6.7, Administration Manual

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Chapter 15: Extension Configuration
MAXCS ACC 6.7 Administration Manual 195
To set an agent’s outgoing workgroup
In the Log Outbound Call to Workgroup field, use the drop-down list to choose a
workgroup from among the workgroups the agent belongs to. If the Allow agent to
change check box is selected, the agent can change the outgoing workgroup from the
phone set by using feature code #53 or from MaxAgent.
When a user is first assigned to a workgroup, it is set as their default outgoing workgroup
and remains so no matter how many workgroups the user is subsequently assigned to.
If an agent is unassigned from their outgoing workgroup, the outgoing workgroup is
automatically set to N/A.
Setting up Station Speed Dialing
For each extension, you can set up to 20 station speed dial numbers. The numbers
available are from 00–19, and are entered by the user following the extension speed dial
access code, #77.
To work with Speed Dialing settings, click the
Speed Dialing tab, then select the
extension you want to set speed dialing for.
Figure 99. Extension Configuration, Speed Dialing tab
Editing Speed Dial Entries
1. Double-click the Station Speed ID number you want to work with, or select the
number and click Edit . Or click Add to add an entry.