Altigen ACC 6.7, Administration Manual

Page: 351 / 462

Chapter 25: Enterprise VoIP Network Management
MAXCS ACC 6.7 Administration Manual 337
Note: If an extension configured with the redirection feature is manually relocated (by
the system administrator in Enterprise Manager or by the user pressing #27), the
redirection feature will be removed on the new site. If the extension is manually
relocated back to its original site, the feature is recovered.
Changes to AltiGen IP Phone When Redirect Is Configured
After the redirection feature is configured, the IP phone will receive the configuration of
the primary and alternate server address, and store them in its local flash memory. Once
it has been configured for redirection, the IP phone’s “AW Server” address will be that
of the primary server. The user can view the address on the IP phone (
Menu > System
> AW Server ) but cannot configure it. When redirect is enabled, "Primary Server" and
"Alternate Server" are added to the phone’s System menu. They are read-only.
Configuring Departments in a Multi-site Domain
In a VoIP domain, departments can be defined and added to extensions. An extension
in one AltiServ system can be assigned to only one department. However, the same
extension number in different AltiServ systems can be assigned to different
departments. A department can also be assigned to a global extension and can be seen
across the AltiEnterprise domain.
In MaxAdmin, the department field can be seen on the Extension General tab. In
MaxCommunicator, the department is displayed on the directory and monitor tabs. In
Enterprise Manager, the department is displayed in the User list. Departments can also
be seen in CDR Search.
To define a department and assign or remove members from a department, click the
Department button.
Figure 139. Department configuration