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MAXCS ACC 6.7 Administration Manual
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MAXCS version number
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Number and types of boards in the system
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Server model
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The telephone number where you can be reached
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A brief description of the problem and the procedure to reproduce the problem
Having this information ready will help us to better assist you.
End users who have problems unresolved by their AltiGen Authorized Dealer, and
dealers who have problems unresolved by AltiGen Technical Support, may send an
e-mail to AltiGen’s CEO at [email protected].
Product Repair
You may send defective AltiGen-manufactured hardware products (in or out of warranty)
to our factory for prompt authorized repairs. For information on AltiGen repair services
and return policies and the AltiGen warranty, visit the AltiGen dealer web site, at
https://dealer.altigen.com.
Technical Training for Administrators
AltiTraining, LLC, has created comprehensive 3- and 4-day hands-on training courses to
teach AltiGen system administrators everything from the basic skills of extension
configuration to troubleshooting and multiple location implementation of Voice over
Internet Protocol (VoIP).
The intensive courses were developed under the guidance of the AltiGen corporate office
with the help of dealers, installers, and customers. AltiTraining’s comprehensive
curriculum is based on the same format AltiGen uses to train their engineers and dealers.
Experienced telecommunications professionals teach AltiTraining classes and they bring
a wealth of real-life experience to every course. AltiTraining classes consistently are
rated as one of the most valuable and relevant that our students have ever attended!
Who should attend?
Anyone responsible for the day-to-day administration of an AltiGen IP-PBX telephone
system or anyone who would like to learn about the system features, functionality and
options will benefit from this thorough, hands-on training.
What do the courses cover?
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Phone line options (analog lines vs. digital T1/PRI with DID).
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How to install and upgrade hardware, software, licenses and wiring options.
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Server design (backplane, OS, RAID, RPS, and so on.), configuration and growth
planning.
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Day-to-day administration with MaxAdmin. Learn to build extensions, huntgroups
and workgroups to set up call handling and routing features, and system
configuration options.
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Utility and security programs to simplify and provide security/fraud insight and set
up routine system backups for disaster recovery.
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Call detail reporting (CDR) and real-time monitoring (MaxSupervisor).
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MaxCommunicator, MaxAgent, MaxSupervisor, and AltiConsole client applications.
Summary of Contents for ACC 6.7
Page 16: ...2 MAXCS ACC 6 7 Administration Manual ...
Page 44: ...Chapter 2 System Requirements and Installation 30 MAXCS ACC 6 7 Administration Manual ...
Page 56: ...Chapter 3 Getting Around MaxAdministrator 42 MAXCS ACC 6 7 Administration Manual ...
Page 98: ...Chapter 6 Voice Mail Configuration 84 MAXCS ACC 6 7 Administration Manual ...
Page 108: ...Chapter 7 Auto Attendant Configuration 94 MAXCS ACC 6 7 Administration Manual ...
Page 124: ...Chapter 9 Call Recording Configuration 110 MAXCS ACC 6 7 Administration Manual ...
Page 128: ...Chapter 10 Application Extension Configuration 114 MAXCS ACC 6 7 Administration Manual ...
Page 180: ...Chapter 12 Trunk Configuration 166 MAXCS ACC 6 7 Administration Manual ...
Page 186: ...Chapter 13 In Call Routing Configuration 172 MAXCS ACC 6 7 Administration Manual ...
Page 234: ...Chapter 16 Setting Up IP Extensions 220 MAXCS ACC 6 7 Administration Manual ...
Page 246: ...Chapter 17 AltiGen IP Phone Configuration 232 MAXCS ACC 6 7 Administration Manual ...
Page 256: ...Chapter 18 Mobile Extension Configuration 242 MAXCS ACC 6 7 Administration Manual ...
Page 270: ...Chapter 19 Hunt Group Configuration 256 MAXCS ACC 6 7 Administration Manual ...
Page 274: ...Chapter 20 Paging Group Configuration 260 MAXCS ACC 6 7 Administration Manual ...
Page 370: ...Chapter 26 Redundancy Configuration 356 MAXCS ACC 6 7 Administration Manual ...
Page 404: ...Chapter 29 TAPI Integration 390 MAXCS ACC 6 7 Administration Manual ...
Page 426: ...Chapter 30 Tools and Applications 412 MAXCS ACC 6 7 Administration Manual ...
Page 448: ...434 MAXCS ACC 6 7 Administration Manual ...